NTT

1 month ago

Helpdesk Senior Associate

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Provide IT Service Desk support for end-users across devices, applications, and processes. Log, update, and escalate support issues promptly, and support IT onboarding activities. Partner with internal IT teams on system testing, integration, and maintenance, while evaluating new IT tools to improve business and internal operations. Continuously suggest and implement process and technology improvements in a 24/7 rotational shift environment.

Location: Noida

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide IT Service Desk support, guidance, and training to end-users for IT devices, applications, or processes.
•Record, update, and promptly escalate support issues to the next level.
•Support IT onboarding activities for end-users.
•Collaborate with internal IT teams on system testing, integration, and maintenance.
•Discover, evaluate, and implement process and technology improvements, including learning and growing in other IT business areas.

Key Requirements

•Excellent English written and verbal communication skills.
•Exceptional customer service skills and ability to work with diverse global stakeholders.
•Strong troubleshooting, bug-finding, and issue resolution skills.
•Knowledge of IT software and hardware troubleshooting, including Win 10, macOS, iOS, Android, Google Suite, and Microsoft environment.
•Ability to work independently and as a great team player, including in a 24/7 rotational shift setup.

Skills:CommunicationCustomer serviceTeamworkTroubleshootingIndependent work

Languages:English

Tech Stack:Win 10MacOSIOSAndroidGoogle SuiteMicrosoft environment

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT