Permit Operations Lead (Midwest Remote)

PermitFlow
New York, South Dakota, Ohio, North Dakota, Nebraska, Wisconsin, Minnesota, Iowa, Indiana, Illinois, Michigan, Missouri, Kansas
Workplace: RemoteFull timeUSD 70,000 - 100,000 annuallyFunction: Business OperationsExperience: 3+ yearsSkills: ["Customer-centric","Leadership","Coaching","Analytical thinking","Communication"]

Own the customer journey from software adoption through full implementation for permit operations. Serve as the primary point of contact for permit status, timelines, and requirements, while overseeing the end-to-end permit lifecycle—including researching requirements, preparing submissions, and ensuring compliance and accuracy. Build team capability through training and coaching, generate progress reports, and optimize workflows by proactively escalating and expediting approvals with local jurisdictions.

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PermitFlow
PermitFlow
5 days ago

Permit Operations Lead (Midwest Remote)

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Last checked: 5 hours agoStatus: Live

Job Summary

Own the customer journey from software adoption through full implementation for permit operations. Serve as the primary point of contact for permit status, timelines, and requirements, while overseeing the end-to-end permit lifecycle—including researching requirements, preparing submissions, and ensuring compliance and accuracy. Build team capability through training and coaching, generate progress reports, and optimize workflows by proactively escalating and expediting approvals with local jurisdictions.
Location: New York, South Dakota, Ohio, North Dakota, Nebraska, Wisconsin, Minnesota, Iowa, Indiana, Illinois, Michigan, Missouri, Kansas
Workplace: Remote
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Serve as the primary customer point of contact for permit status, timelines, and requirements.
  • •Oversee the end-to-end permit process, including researching requirements, preparing forms, gathering documentation, and submitting to authorities.
  • •Generate detailed reports on permit progress for customers and stakeholders.
  • •Continuously optimize workflows by identifying improvement opportunities, reducing bottlenecks, and increasing operational efficiency.
  • •Act proactively to monitor and expedite approvals, escalating when jurisdictions push back on remote or third-party submissions.

Pay and Benefits

Salary: USD 70,000 - 100,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid LeaveHome OfficeEquipment Stipend

Key Requirements

  • •3-5+ years of relevant experience in construction permitting, project management, or a similar role, ideally in a SaaS/tech-driven environment.
  • •Hands-on permitting knowledge across the Midwest, with priority for Minnesota, Michigan, Iowa, and Wisconsin.
  • •Existing relationships with municipalities and inspectors in these states.
  • •Comfort acting as the regional escalation point and unblocking restrictions placed on third-party submissions.
  • •Exceptional project management and communication skills to manage multiple deadlines and work cross-functionally with AHJs.
Experience:3+ yearsSaaSConstructionConstruction permittingOperations
Skills:Customer-centricLeadershipCoachingAnalytical thinkingCommunication
Tech Stack:AISaaS

Company Brief

PermitFlow
AI-powered platform that automates and manages construction permitting end-to-end for builders, developers, and contractors — streamlining research, application preparation, submission, and monitoring across U.S. jurisdictions.
Industry: Construction Tech
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Funding: Series B
Headquarters: New York, United States
Founded: 2021
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Glassdoor: 4.0
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