Knowledge Management Specialist

Keyloop
Hyderabad
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Cross-functional communication","Organisational skills","Analytical skills","Change management","Self-motivation"]

Own and continually improve Keyloop’s knowledge management programs, including maintaining a high-quality knowledge base for both internal teams and customers. Act as a master coach and knowledge expert to support KCS processes, audit content health, and drive ongoing improvements to knowledge workflows. Participate in AI-centric initiatives, ensure customer self-serve through the customer hub, and manage knowledge platform maintenance and integration across the tech stack.

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FursaFursa
Keyloop
Keyloop
1 month ago

Knowledge Management Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Own and continually improve Keyloop’s knowledge management programs, including maintaining a high-quality knowledge base for both internal teams and customers. Act as a master coach and knowledge expert to support KCS processes, audit content health, and drive ongoing improvements to knowledge workflows. Participate in AI-centric initiatives, ensure customer self-serve through the customer hub, and manage knowledge platform maintenance and integration across the tech stack.
Location: Hyderabad
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Act as a master coach and knowledge expert to maintain a quality, relevant Knowledge Base for internal and customer usage.
  • •Deliver ongoing deployment and improvements to knowledge management programs, working with functional areas to coach, audit, and improve knowledge bases.
  • •Actively participate in AI-centric initiatives to drive knowledge programs across Keyloop.
  • •Deliver against KCS strategic framework outcomes and ensure KCS process is frequently audited for quality.
  • •Audit content health, maintain knowledge management platforms, and support continuous improvement of KM workflows, including information capture and integration into the tech stack.

Key Requirements

  • •Deep technical knowledge, passion, and experience in knowledge-centred services (KCS).
  • •Strong understanding of AI-driven knowledge tools and a proactive approach to applying them to advance KM strategy.
  • •Ability to coach others and experience of coaching others.
  • •Excellent and proven cross-functional communication.
  • •Educational qualifications including GCSE (Math’s and English) and college-level education (e.g., 2 A levels or equivalent).
Education:High School
Skills:Cross-functional communicationOrganisational skillsAnalytical skillsChange managementSelf-motivation
Certifications:Knowledge-Centred service (KCS) Practice certificationKnowledge-Centred service (KCS) coaching
Tech Stack:KCSAI-driven knowledge toolsKnowledge management platformsKnowledge management (KM) workflowsCustomer hub

Company Brief

Keyloop
Provides dealer management systems and software solutions for automotive retailers and manufacturers, covering sales, service, parts, and connected retail tools to streamline dealership operations and digital customer experiences.
Industry: Automotive
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Belfast, United Kingdom
Founded: 2018
WebsiteLinkedIn