Senior Data Scientist, CX Analytics
Coinbase
United States
Workplace: RemoteFull timeUSD 180,370 - 212,000 annuallyFunction: Data Science & Machine LearningExperience: 5+ yearsSkills: ["Cross-functional communication","Stakeholder influence","Statistical rigor","Human-in-the-loop judgment","Continuous learning"]Build revenue calibration models and experimentation frameworks that connect customer support interactions to measurable retention, product adoption, and automation quality. Own causal inference and statistical rigor across CX analytics, designing experiments to quantify incremental program impact. Create and maintain LLM-powered classification pipelines for contact taxonomy, friction detection, and issue attribution, partnering with engineers and product teams to productionize models and deliver executive-ready insights.
