Senior Champion Program Manager (Marketing), APAC

Atlassian
India
Workplace: RemoteFull timeFunction: Program & Project Management (PMO)Skills: ["Empathy","Communication","Stakeholder management","Organization","Relationship building"]

Own the operational backbone of the Champion program for APAC, driving engagement excellence and program health. Manage the Champion tech stack, documentation, engagement metrics, and continuous optimization through regular surveys and feedback. Act as a Champion representative across support and platform/delivery projects (including CRM migration and rewards ecosystem changes), partner on enablement (Hub, lifecycle emails, workshops), and handle first-line escalations while producing regional stories and event moments.

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FursaFursa
Atlassian
Atlassian
2 hours ago

Senior Champion Program Manager (Marketing), APAC

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Own the operational backbone of the Champion program for APAC, driving engagement excellence and program health. Manage the Champion tech stack, documentation, engagement metrics, and continuous optimization through regular surveys and feedback. Act as a Champion representative across support and platform/delivery projects (including CRM migration and rewards ecosystem changes), partner on enablement (Hub, lifecycle emails, workshops), and handle first-line escalations while producing regional stories and event moments.
Location: India
Workplace: Remote
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Mid level

Key Responsibilities

  • •Drive program operational excellence by maintaining the Champion tech stack, documentation, and engagement health metrics.
  • •Optimize the Champion experience through annual surveys and ongoing feedback collection.
  • •Represent the program across Champion Support and Platform & Delivery projects, including CRM migration and the Perks & Rewards ecosystem.
  • •Coordinate Champion enablement initiatives such as Champion Hub, lifecycle emails, and Champion Workshops.
  • •Engage Champions day to day across private community channels, events, and quarterly reporting; handle first-line escalations and enforce program guidelines.

Key Requirements

  • •5+ years building, scaling, and influencing community, advocacy, or ambassador programs, especially chapter or user-led models.
  • •Operate as a disciplined program owner: define user journeys, anticipate edge cases, and own documentation, SOPs, and tooling health.
  • •Prioritize and manage deadlines while collaborating across multiple teams in different countries in a fast-paced environment.
  • •Strong communication and excellent writing skills for stakeholder, partner, and executive interactions.
  • •Build and grow relationships in a diverse customer community and attend user-driven events with a sense of urgency and ownership.
Experience:CommunityAdvocacyAmbassador programsUser-led models
Skills:EmpathyCommunicationStakeholder managementOrganizationRelationship building
Tech Stack:SlackHubSpotSalesforceBevyHigher Logic VanillaTableau

Company Brief

Atlassian
Atlassian develops collaboration and workflow software—Jira, Confluence, Trello, Loom and more—used by teams for project management, software development, and IT service management across enterprises worldwide.
Industry: Developer Tools
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Sydney, Australia
Founded: 2002
Glassdoor
Glassdoor: 3.1
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