Tapestry

1 day ago

Customer Experience Supervisor

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Lead a customer-first, high-energy sales environment by supervising the sales floor and supporting store leadership. Drive personal and team sales performance against KPI targets, coach and develop associates, and build client relationships through proactive outreach to improve loyalty and VIP retention. Ensure operational excellence across opening/closing, cash handling, POS transactions, and inventory accuracy, while advancing omni-channel and virtual selling initiatives including live-stream shopping.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Drive personal sales performance while leading the team to achieve sales and KPI targets using metrics and best practices.
•Build and model service behaviors to create conversations, meet/greet clients, and ensure exceptional in-store and after-sales experiences.
•Coach the team on goals and performance; support recruitment, onboarding, ongoing development, and training.
•Supervise opening/closing procedures including cash handling, bank deposits, register operations, and key-holding responsibilities.
•Ensure inventory and stockroom operational excellence by processing POS transactions and managing transfers, receiving, shipments, repairs, and damages.

Pay and Benefits

Salary: USD 16 - 24.75

Perks:Health InsuranceDentalVision401kPaid LeaveCommuter BenefitsDisability InsuranceTuition Assistance

Key Requirements

•2+ years of retail service experience in a management or floor leadership role, preferably in luxury/premium retail.
•Strong written and verbal communication skills with the ability to multitask, prioritize, and be detail-oriented.
•Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.
•Social media literacy and understanding of platform trends.
•Strong English language proficiency; comfort with omni-channel/virtual selling tools and clienteling systems.

Experience:2+ yearsRetailLuxury/premium retail

Skills:CommunicationDetail-orientedProactiveMultitaskingCustomer focus

Languages:English

Tech Stack:Microsoft ExcelMicrosoft WordPowerPointOutlookSocial mediaOmni-channelVirtual sellingLive-stream shoppingPOSClienteling

Company Brief

Tapestry

Global luxury fashion group that owns and operates brands including Coach, Kate Spade, and Stuart Weitzman. Designs, markets, and sells handbags, accessories, footwear, and apparel through retail and wholesale channels.

Industry: Luxury Goods

Company Size: Enterprise (1,001+ employees)

Revenue: USD 5M to 10M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York City, United States

Founded: 2017

Glassdoor: 3.7

Website LinkedIn Glassdoor

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Tapestry

1 day ago

Customer Experience Supervisor

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Drive personal sales performance while leading the team to achieve sales and KPI targets using metrics and best practices.
•Build and model service behaviors to create conversations, meet/greet clients, and ensure exceptional in-store and after-sales experiences.
•Coach the team on goals and performance; support recruitment, onboarding, ongoing development, and training.
•Supervise opening/closing procedures including cash handling, bank deposits, register operations, and key-holding responsibilities.
•Ensure inventory and stockroom operational excellence by processing POS transactions and managing transfers, receiving, shipments, repairs, and damages.

Pay and Benefits

Salary: USD 16 - 24.75

Perks:Health InsuranceDentalVision401kPaid LeaveCommuter BenefitsDisability InsuranceTuition Assistance

Key Requirements

•2+ years of retail service experience in a management or floor leadership role, preferably in luxury/premium retail.
•Strong written and verbal communication skills with the ability to multitask, prioritize, and be detail-oriented.
•Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.
•Social media literacy and understanding of platform trends.
•Strong English language proficiency; comfort with omni-channel/virtual selling tools and clienteling systems.

Experience:2+ yearsRetailLuxury/premium retail

Skills:CommunicationDetail-orientedProactiveMultitaskingCustomer focus

Languages:English

Tech Stack:Microsoft ExcelMicrosoft WordPowerPointOutlookSocial mediaOmni-channelVirtual sellingLive-stream shoppingPOSClienteling

Company Brief

Tapestry

Industry: Luxury Goods

Company Size: Enterprise (1,001+ employees)

Revenue: USD 5M to 10M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York City, United States

Founded: 2017

Glassdoor: 3.7

Website LinkedIn Glassdoor