Zendesk

3 days ago

Senior Software Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Build and enhance AI-powered customer knowledge management experiences for Zendesk’s Help Center, partnering with backend engineers, ML scientists, and product teams. Develop frontend features with React and JavaScript/TypeScript, lead technical design and long-term roadmaps for user-facing systems, and improve engineering best practices. Own production stability, reliability, monitoring, and performance for large-scale applications integrated with backend services.

Location: Copenhagen

Workplace: Hybrid

Employment Type: Full time

Job Function: Software Engineering

Seniority: Mid level

Key Responsibilities

•Develop, maintain, and improve frontend features using React and JavaScript/TypeScript within a service-oriented architecture.
•Partner with ML scientists and product teams to implement AI-powered capabilities on the frontend.
•Lead technical design, architecture, and long-term roadmap for major user-facing features and frontend systems.
•Drive improvements to engineering best practices, development workflows, and tooling (e.g., CI/CD, testing methodologies, component libraries).
•Own end-to-end operational stability, reliability, and monitoring of production frontend applications, including integrations with backend services.

Key Requirements

•5+ years of professional frontend engineering experience with strong proficiency in React and JavaScript/TypeScript.
•Experience designing, building, and operating complex, distributed frontend systems (e.g., micro-frontends, shared services, high-traffic apps).
•Expertise in frontend performance testing, capacity planning, and optimization to reduce load times and manage client-side resources.
•Experience working in agile teams with modern workflows including code reviews, testing, and CI/CD.
•Familiarity with backend technologies (Ruby on Rails, Node.js) and REST/GraphQL APIs to collaborate effectively across teams.

Experience:AI

Education:Bachelor's in Computer Science or related field

Skills:Problem-solvingCustomer-centric mindsetUsabilityAccessibilityMentoringCommunication

Languages:English

Tech Stack:ReactJavaScriptTypeScriptRuby on RailsNode.jsRESTGraphQLAWSKubernetesDockerMySQLRedisElasticSearchAuroraS3CI/CDMicro-frontendsComponent librariesObservability

Company Brief

Zendesk

Provides cloud-based customer service and engagement software, including help desk, ticketing, chat, and CRM tools that enable businesses to manage customer support, self-service, and omnichannel communication at scale.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Decacorn (USD 10B+)

Funding: Private Equity Backed

Headquarters: San Francisco, United States

Founded: 2007

Glassdoor: 4.0

Website LinkedIn Glassdoor

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Zendesk

3 days ago

Senior Software Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: Copenhagen

Workplace: Hybrid

Employment Type: Full time

Job Function: Software Engineering

Seniority: Mid level

Key Responsibilities

•Develop, maintain, and improve frontend features using React and JavaScript/TypeScript within a service-oriented architecture.
•Partner with ML scientists and product teams to implement AI-powered capabilities on the frontend.
•Lead technical design, architecture, and long-term roadmap for major user-facing features and frontend systems.
•Drive improvements to engineering best practices, development workflows, and tooling (e.g., CI/CD, testing methodologies, component libraries).
•Own end-to-end operational stability, reliability, and monitoring of production frontend applications, including integrations with backend services.

Key Requirements

•5+ years of professional frontend engineering experience with strong proficiency in React and JavaScript/TypeScript.
•Experience designing, building, and operating complex, distributed frontend systems (e.g., micro-frontends, shared services, high-traffic apps).
•Expertise in frontend performance testing, capacity planning, and optimization to reduce load times and manage client-side resources.
•Experience working in agile teams with modern workflows including code reviews, testing, and CI/CD.
•Familiarity with backend technologies (Ruby on Rails, Node.js) and REST/GraphQL APIs to collaborate effectively across teams.

Experience:AI

Education:Bachelor's in Computer Science or related field

Skills:Problem-solvingCustomer-centric mindsetUsabilityAccessibilityMentoringCommunication

Languages:English

Tech Stack:ReactJavaScriptTypeScriptRuby on RailsNode.jsRESTGraphQLAWSKubernetesDockerMySQLRedisElasticSearchAuroraS3CI/CDMicro-frontendsComponent librariesObservability

Company Brief

Zendesk

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Decacorn (USD 10B+)

Funding: Private Equity Backed

Headquarters: San Francisco, United States

Founded: 2007

Glassdoor: 4.0

Website LinkedIn Glassdoor