Customer Success Engineer II - Database

Digital Ocean
Hyderabad
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 2-5 yearsSkills: ["Customer service","Communication","Problem-solving","Team collaboration","Learning mindset"]

Customer-focused technical role delivering hands-on database and cloud infrastructure support for strategic accounts. You’ll troubleshoot, optimize, and design scalable database architectures across PostgreSQL, MySQL, Redis, MongoDB, and Clickhouse, collaborating with Product and Engineering to drive customer success and platform improvements in a hybrid Hyderabad-based setting.

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FursaFursa
Digital Ocean
Digital Ocean
5 months ago

Customer Success Engineer II - Database

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Customer-focused technical role delivering hands-on database and cloud infrastructure support for strategic accounts. You’ll troubleshoot, optimize, and design scalable database architectures across PostgreSQL, MySQL, Redis, MongoDB, and Clickhouse, collaborating with Product and Engineering to drive customer success and platform improvements in a hybrid Hyderabad-based setting.
Location: Hyderabad
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Deliver hands-on technical support for database and cloud infrastructure issues across MySQL, PostgreSQL, Redis, MongoDB, and Clickhouse with exposure to Kubernetes environments
  • •Diagnose and resolve production issues impacting database performance, availability, replication, backups, and connectivity
  • •Guide customers in designing scalable, reliable, and high-performing database architectures on DigitalOcean
  • •Collaborate with senior engineers and stakeholders to support onboarding, migrations, and complex escalations, contributing to root cause analysis
  • •Analyze customer architectures to identify improvement opportunities and recommend best practices

Pay and Benefits

Equity and Bonus:Equity
Perks:Learning BudgetEquity

Key Requirements

  • •2–5 years of experience in technical support, DevOps, cloud engineering, or similar roles
  • •Hands-on experience with major database systems such as PostgreSQL, MySQL, Redis, MongoDB, and Clickhouse
  • •Foundational knowledge of Linux, networking, and cloud infrastructure concepts
  • •Understanding of database fundamentals including backups, replication, indexing, and performance tuning
  • •Strong troubleshooting skills across application, database, and infrastructure layers
Experience:2-5 yearsCloud infrastructureDatabasesOpen source
Skills:Customer serviceCommunicationProblem-solvingTeam collaborationLearning mindset
Languages:English
Tech Stack:PostgreSQLMySQLRedisMongoDBClickhouseKafkaLinuxKubernetesOpenSearchTerraformHelmAnsibleAWSAzureGoogle Cloud

Company Brief

Digital Ocean
Provides cloud infrastructure and developer-focused cloud services including scalable droplets, managed databases, Kubernetes, object storage, and networking to simplify deploying and managing applications for developers and small-to-medium businesses.
Industry: Cloud Computing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 250M to 500M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2011
Glassdoor
Glassdoor: 3.8
WebsiteLinkedIn