Member Services Representative, AACU Payments Processing

American Airlines Group
United States
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: high_schoolSkills: ["Customer service","Communication","Organization","Attention to detail","Prioritization"]

Handle daily payment processing and member support for American Airlines Credit Union’s Payments and Digital Strategy team. Balance general ledger activity, coordinate return items with members, vendors, and institutions including the Federal Reserve, and assist other departments with fraud resolution and member inquiries. Verify and process domestic and international funds transfer requests, log and research account adjustments/returns, and ensure strict compliance with NACHA rules and Federal Banking laws while maintaining confidentiality and security.

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American Airlines Group
American Airlines Group
2 days ago

Member Services Representative, AACU Payments Processing

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Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live

Job Summary

Handle daily payment processing and member support for American Airlines Credit Union’s Payments and Digital Strategy team. Balance general ledger activity, coordinate return items with members, vendors, and institutions including the Federal Reserve, and assist other departments with fraud resolution and member inquiries. Verify and process domestic and international funds transfer requests, log and research account adjustments/returns, and ensure strict compliance with NACHA rules and Federal Banking laws while maintaining confidentiality and security.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Perform daily funds transfer processing and general ledger balancing.
  • •Coordinate return items with members, outside vendors, the Federal Reserve Bank, and other institutions.
  • •Assist other departments with fraud resolution, member inquiries, and related accounting general ledger balancing.
  • •Obtain, research, and verify information for domestic and international funds transfer requests, including incoming and outgoing transfers.
  • •Log, research, and complete general ledger account adjustments and returns while following NACHA and Federal Banking compliance requirements.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPet InsuranceEmployee Assistance

Key Requirements

  • •High school diploma or GED.
  • •Intermediate Excel and Word experience.
  • •Previous customer/member service experience.
  • •Previous banking or Credit Union experience.
  • •Ability to perform mathematical calculations and analyze data while working in a fast-paced environment.
Education:High School
Skills:Customer serviceCommunicationOrganizationAttention to detailPrioritization
Tech Stack:Microsoft OfficeExcelWordAccessPowerPoint

Company Brief

American Airlines Group
Major U.S. airline providing scheduled passenger and cargo air transportation globally. Operates a large fleet and extensive domestic and international route network, serving millions of customers with diversified travel and loyalty services.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Fort Worth, United States
Founded: 1926
WebsiteLinkedIn