Senior Engagement Engineer

SAP
United States
Workplace: HybridFull timeUSD 127,525 - 155,125 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 4+ yearsEducation: bachelorsSkills: ["Customer success focus","Governance","Stakeholder alignment","Executive communication","Problem solving"]

Support long-term post-sales customer engagements focused on adoption, consumption, and operations of SAP-centric digital innovation. Lead or collaborate on complex situations by understanding customer business structures, analyzing solution operations maturity, and explaining engagement scope and roadmaps. Define governance and KPIs, drive action plans aligned with account teams and stakeholders, and present engagement value in executive meetings while facilitating collaboration platforms and supporting renewals.

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FursaFursa
SAP
SAP
2 weeks ago

Senior Engagement Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Support long-term post-sales customer engagements focused on adoption, consumption, and operations of SAP-centric digital innovation. Lead or collaborate on complex situations by understanding customer business structures, analyzing solution operations maturity, and explaining engagement scope and roadmaps. Define governance and KPIs, drive action plans aligned with account teams and stakeholders, and present engagement value in executive meetings while facilitating collaboration platforms and supporting renewals.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Proactively support customer success and resolve critical situations in engagement teams.
  • •Analyze current customer situations and maturity of SAP solution operations and IT service delivery engagement setup.
  • •Explain engagement scope, engagement and innovation roadmaps, focus areas, and high-level delivery plan.
  • •Agree and implement governance models, define/track goals and KPIs, and adhere to delivery standards.
  • •Align and communicate action plans with the account team and stakeholders, contribute to executive meetings, and support retention/contract renewals.
Travel: High travel

Pay and Benefits

Salary: USD 127,525 - 155,125 annually

Key Requirements

  • •Bachelor’s degree (or foreign equivalent) in Computer Science, Engineering, Mathematics, or a related field plus six (6) years of experience in the role or related occupation; or a Master’s degree (or foreign equivalent) plus four (4) years.
  • •Experience managing customer escalations.
  • •Experience with SAP Cloud Suite Portfolio.
  • •Experience with incident solving and system performance analysis, including database business process analysis and business application components.
  • •Experience utilizing NetWeaver for customer support.
Experience:4+ yearsSAPCustomer successPost-salesIT service delivery
Education:Bachelor's in Computer Science, Engineering, Mathematics, or a related field
Skills:Customer success focusGovernanceStakeholder alignmentExecutive communicationProblem solving
Tech Stack:SAP Cloud Suite PortfolioNetWeaverIncident solving processDatabase business process analysisBusiness application componentsSAP collaboration platformSAP-centric solutionsIT service delivery

Company Brief

SAP
Global enterprise software company best known for ERP systems and business applications covering finance, supply chain, procurement, HR, analytics, and customer management for large organizations.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Walldorf, Germany
Founded: 1972
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