Business Process Management Lead (Dubai, AE)

Own and improve business processes across the organization by establishing BPM standards, governance, modelling guidelines, and a central process repository. Maintain process architecture, manage process change requests and version control, and drive BPM adoption through awareness sessions, training, and process reviews. Facilitate mapping and improvement workshops, identify gaps and control weaknesses, define KPIs, and benchmark processes while escalating major risks and governance exceptions to the Head of Business Excellence.