Service Delivery Manager

Astronomer
New York, Boston
Workplace: RemoteFull timeUSD 130,000 - 140,000 annuallyFunction: Program & Project Management (PMO)Experience: 5+ yearsSkills: ["Organizational","Communication","Stakeholder management"]

Own delivery engagements for the Professional Services team, bringing structure and momentum from kickoff through adoption. Build and maintain project plans, manage customer engagement cadences, and coordinate technical scoping and execution with delivery engineers and architects. Track service utilization, monitor risks, and ensure work stays aligned to contracted scope while partnering with Sales and account teams to support broader platform adoption.

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Astronomer
Astronomer
4 days ago

Service Delivery Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Own delivery engagements for the Professional Services team, bringing structure and momentum from kickoff through adoption. Build and maintain project plans, manage customer engagement cadences, and coordinate technical scoping and execution with delivery engineers and architects. Track service utilization, monitor risks, and ensure work stays aligned to contracted scope while partnering with Sales and account teams to support broader platform adoption.
Location: New York, Boston
Workplace: Remote
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Manager level

Key Responsibilities

  • •Manage a portfolio of customer engagements with visibility across active work and broader account initiatives
  • •Facilitate engagement cadences to track progress, align priorities, and maintain delivery momentum
  • •Develop and maintain project plans with milestones, timelines, and responsibilities
  • •Coordinate internal scoping and execution with Service Delivery Engineers and Service Delivery Architects
  • •Surface delivery risks early and coordinate resources to resolve blockers

Pay and Benefits

Salary: USD 130,000 - 140,000 annually
Equity and Bonus:Equity

Key Requirements

  • •5+ years of experience in project management, professional services delivery, technical program management, or similar roles in a SaaS/technical services environment
  • •Build and manage project plans for technical or software implementation projects
  • •Manage multiple concurrent customer engagements and coordinate work across technical stakeholders
  • •Strong organizational, communication, and stakeholder management skills
  • •Comfort working with technical teams and customers in SaaS, data infrastructure, or developer-focused environments
Experience:5+ yearsSaaSTechnical servicesData infrastructureDeveloper-focused environments
Skills:OrganizationalCommunicationStakeholder management
Tech Stack:Apache AirflowSaaSData infrastructure

Company Brief

Astronomer
Develops Astro, a unified DataOps platform powered by Apache Airflow to build, run, and monitor data pipelines at scale, helping enterprises operationalize analytics and production AI.
Industry: Data Infrastructure
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Series D
Headquarters: New York, United States
Founded: 2018
Glassdoor
Glassdoor: 3.9
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