DP World

2 weeks ago

Customer Service Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Join the DP World Control Tower team in Limerick as a Customer Service Specialist on a 12-month FTC. You’ll manage daily customer support across phone and email, handle complex shipment and delivery issues to agreed SLA’s, compile KPI reporting and trends, and support carrier management. You’ll also review and document root-cause actions for customer complaints and contribute to weekly and monthly customer/carrier meetings and Control Tower projects.

Location: Ireland

Workplace: Onsite

Employment Type: Contract · 12 months

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Own and process daily customer contacts and queries via telephone and email, ensuring resolution per SLA’s.
•Proactively report systems/operational issues affecting customer shipments and track them to resolution with relevant teams.
•Compile, review, and action reporting suites and KPI requirements for key account customers and DP World.
•Handle customer complaints by implementing documented root cause/corrective actions and submitting them to customers.
•Manage carriers by tracking orders through delivery/return/claim, handling exceptions, and providing carrier performance reporting against KPIs.

Key Requirements

•At least two years of customer service experience, preferably in logistics or supply chain.
•Fluency in oral and written English.
•Strong communication skills to resolve issues with customers and internal teams.
•Excellent problem-solving with a proactive, solution-oriented approach to customer inquiries.
•Proficiency in Microsoft Office Suite and experience with CRM or ticketing systems.

Experience:2+ yearsLogisticsSupply chain

Skills:CommunicationProblem-solvingDetail-orientedOrganizedMultitasking

Languages:English

Tech Stack:Microsoft Office SuiteCRMTicketing systemsTelephoneEmailTMS

Company Brief

DP World

Global ports, terminals and logistics provider offering end-to-end supply‑chain, maritime services, freezones and technology-driven trade solutions across ports, inland terminals, logistics parks and digital platforms.

Industry: Ports & Port Operators

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Decacorn (USD 10B+)

Funding: IPO / Publicly Listed

Headquarters: Dubai, United Arab Emirates

Founded: 2005

Glassdoor: 3.6

Website LinkedIn Glassdoor

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DP World

2 weeks ago

Customer Service Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Location: Ireland

Workplace: Onsite

Employment Type: Contract · 12 months

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Own and process daily customer contacts and queries via telephone and email, ensuring resolution per SLA’s.
•Proactively report systems/operational issues affecting customer shipments and track them to resolution with relevant teams.
•Compile, review, and action reporting suites and KPI requirements for key account customers and DP World.
•Handle customer complaints by implementing documented root cause/corrective actions and submitting them to customers.
•Manage carriers by tracking orders through delivery/return/claim, handling exceptions, and providing carrier performance reporting against KPIs.

Key Requirements

•At least two years of customer service experience, preferably in logistics or supply chain.
•Fluency in oral and written English.
•Strong communication skills to resolve issues with customers and internal teams.
•Excellent problem-solving with a proactive, solution-oriented approach to customer inquiries.
•Proficiency in Microsoft Office Suite and experience with CRM or ticketing systems.

Experience:2+ yearsLogisticsSupply chain

Skills:CommunicationProblem-solvingDetail-orientedOrganizedMultitasking

Languages:English

Tech Stack:Microsoft Office SuiteCRMTicketing systemsTelephoneEmailTMS

Company Brief

DP World

Industry: Ports & Port Operators

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Decacorn (USD 10B+)

Funding: IPO / Publicly Listed

Headquarters: Dubai, United Arab Emirates

Founded: 2005

Glassdoor: 3.6

Website LinkedIn Glassdoor