Specialist, Real Estate- Business Operations Manager

Ciena
Gurugram
Workplace: OnsiteFull timeFunction: Business OperationsExperience: 6+ yearsEducation: bachelorsSkills: ["Stakeholder management","Communication"]

Oversee operational excellence for corporate real estate and critical facilities in Gurugram, ensuring SLAs/KPIs are met. Manage facilities services (HVAC, electrical, housekeeping, security, maintenance), lead vendor and contractor governance (AMC/FMs/MEP, negotiations, performance reviews, cost optimization), and drive budgeting and cost control. Serve as primary contact for landlords, clients, and regulators while leading emergency response, business continuity, sustainability, and cross-functional operational partnerships.

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FursaFursa
Ciena
Ciena
1 day ago

Specialist, Real Estate- Business Operations Manager

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Last checked: 7 hours agoStatus: Live

Job Summary

Oversee operational excellence for corporate real estate and critical facilities in Gurugram, ensuring SLAs/KPIs are met. Manage facilities services (HVAC, electrical, housekeeping, security, maintenance), lead vendor and contractor governance (AMC/FMs/MEP, negotiations, performance reviews, cost optimization), and drive budgeting and cost control. Serve as primary contact for landlords, clients, and regulators while leading emergency response, business continuity, sustainability, and cross-functional operational partnerships.
Location: Gurugram
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations

Key Responsibilities

  • •Manage end-to-end operations for assigned corporate real estate and workplace accounts to meet SLAs and KPIs.
  • •Oversee facilities management services including HVAC, electrical systems, housekeeping, security, and maintenance activities.
  • •Lead vendor and contractor governance, including AMC contracts, FM agencies, MEP contractors, negotiations, performance reviews, and cost optimization.
  • •Drive budgeting, cost control, and facilities operations across capital and operating expenditures.
  • •Act as primary contact for landlords, clients, government bodies, and regulatory authorities; lead emergency response, business continuity, sustainability, and energy-efficiency initiatives.

Key Requirements

  • •Bachelor's degree in Business Administration, Facilities Management, Engineering, or a related field.
  • •6+ years of experience in corporate real estate, facilities management, or critical infrastructure/workplace operations.
  • •Knowledge of building systems and facility compliance standards.
  • •Experience applying statutory and regulatory compliance frameworks (labor laws, fire/building codes, environmental requirements) and internal audit processes.
  • •Experience managing vendor contracts and budgets, with proficiency in MS Excel and Microsoft Office.
Experience:6+ years
Education:Bachelor's in Business Administration, Facilities Management, Engineering (or related field)
Skills:Stakeholder managementCommunication
Tech Stack:MS ExcelMicrosoft OfficeCAFMCMMSIWMS

Company Brief

Ciena
Provides networking systems, software, and services that enable service providers, cloud operators, and enterprises to deliver high-capacity connectivity and adaptive network solutions worldwide.
Industry: Networking Equipment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Hanover, United States
Founded: 1992
Glassdoor
Glassdoor: 3.8
WebsiteLinkedIn