TikTok Shop - Carrier Performance Manager

TikTok
Los Angeles
Workplace: OnsiteFull timeFunction: Business OperationsExperience: 5+ yearsEducation: bachelorsSkills: ["Communication","Cross-functional leadership","Data-driven decision making","Partner management","Root-cause investigation"]

Lead carrier performance for TikTok Shop by managing external transportation partners across multiple regions. Monitor and improve KPIs for SLA compliance, on-time delivery, transit accuracy, cost, and customer impact through weekly/monthly business reviews and action plans. Own quality and exception metrics, drive root-cause investigations, and govern end-to-end standards across first mile to returns. Partner with product/engineering to optimize tools, dashboards, and integrations while ensuring compliance, safety, and continuous improvement.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
TikTok
TikTok
1 month ago

TikTok Shop - Carrier Performance Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Lead carrier performance for TikTok Shop by managing external transportation partners across multiple regions. Monitor and improve KPIs for SLA compliance, on-time delivery, transit accuracy, cost, and customer impact through weekly/monthly business reviews and action plans. Own quality and exception metrics, drive root-cause investigations, and govern end-to-end standards across first mile to returns. Partner with product/engineering to optimize tools, dashboards, and integrations while ensuring compliance, safety, and continuous improvement.
Location: Los Angeles
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Manage carrier performance across multiple regions, monitoring KPIs like SLA compliance, on-time delivery, transit accuracy, cost efficiency, and customer impact.
  • •Conduct weekly/monthly business reviews and drive action plans to improve carrier performance, including capacity planning, ramp-up, contingency plans, and peak readiness.
  • •Own quality performance and exception metrics (e.g., delivery accuracy, defect rate, loss/damage rate, exception rate, aging & lost, POD) and lead root-cause investigations with carriers and internal teams.
  • •Align end-to-end quality standards across the logistics chain (first mile to line haul to delivery to returns), reducing upstream errors affecting carriers.
  • •Collaborate with product and engineering to improve transportation tools (exception dashboards, carrier integrations, traceability, quality reporting) and ensure compliance, safety, and continuous improvement.

Key Requirements

  • •Bachelor’s degree in Supply Chain, Logistics, Business, Operations, or related field.
  • •5+ years of experience in transportation operations, carrier management, quality management, or vendor management.
  • •Strong data analytics capabilities to drive decisions based on KPI dashboards and operational insights.
  • •Proven ability to manage external partners and influence without direct authority.
  • •Experience in quality control, RCA, exception management, or logistics compliance with excellent communication and cross-functional leadership skills.
Experience:5+ years
Education:Bachelor's in Supply Chain, Logistics, Business, Operations (or related)
Skills:CommunicationCross-functional leadershipData-driven decision makingPartner managementRoot-cause investigation
Tech Stack:KPI dashboardsException dashboardsCarrier integrationsTraceability systemsQuality reporting

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn