IT System Technical Lead

Sonova
Warsaw
Workplace: HybridFull timeFunction: Administration & Executive AssistanceExperience: 5+ yearsEducation: bachelorsSkills: ["Independent planning","Organizational skills","English fluency"]

Own the operational coordination and technical support for global Atlassian and GitHub platforms used by R&D and business teams. Partner with the Platform Lead to drive platform governance, document and prioritize backlog items, manage incidents and service requests, and ensure changes follow standards and security/access requirements. Monitor service quality and delivery performance, support license and utilization reviews, and facilitate requirements clarification across internal teams and external suppliers.

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FursaFursa
Sonova
Sonova
2 hours ago

IT System Technical Lead

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Own the operational coordination and technical support for global Atlassian and GitHub platforms used by R&D and business teams. Partner with the Platform Lead to drive platform governance, document and prioritize backlog items, manage incidents and service requests, and ensure changes follow standards and security/access requirements. Monitor service quality and delivery performance, support license and utilization reviews, and facilitate requirements clarification across internal teams and external suppliers.
Location: Warsaw
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Act as the main operational interface between the Platform Lead and the technical delivery team.
  • •Coordinate day-to-day backlog, incidents, service requests, enhancements, and platform-related projects.
  • •Ensure requests are documented, assessed, prioritized, and assigned to the appropriate technical resources.
  • •Support platform governance, standards, and operating procedures, ensuring platform changes follow agreed processes.
  • •Monitor service quality, incidents, recurring issues, delivery performance, and support license/user/plugin reviews for cost and utilization decisions.

Pay and Benefits

Perks:Hybrid Work

Key Requirements

  • •At least 5 years of experience in a role related to platform operations, technical support, and service delivery coordination.
  • •Experience working with Atlassian products.
  • •Experience working with the GitHub platform.
  • •Ability to independently plan, organize, and execute assigned tasks.
  • •Fluent English language skills (minimum B2 level).
Experience:5+ yearsInternational environment
Education:Bachelor's in Computer Science, Information Technology, or related technical field
Skills:Independent planningOrganizational skillsEnglish fluency
Languages:English
Tech Stack:AtlassianGitHub

Company Brief

Sonova
Designs, manufactures, and distributes hearing care solutions including hearing aids, cochlear implant accessories, and wireless communication devices, serving audiologists and consumers worldwide through clinics, retail networks, and distribution partners.
Industry: Medical Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Stäfa, Switzerland
Founded: 1947
Website