Trane Technologies

2 days ago

Remote Controls Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 19 hours agoStatus: Live

Reposted: first listed 1 day ago

Job Summary

Provide on-demand and scheduled remote technical support for Key Accounts, specializing in Building Automation System (BAS) diagnostics, troubleshooting, programming, maintenance, and equipment startup. Remotely inspect and evaluate BAS, HVAC, and chiller systems and deliver detailed reports. Communicate with onsite and third-party technicians and customers via phone, instant messaging, and email, and support technical account reviews and parts/procurement coordination.

Location: North Carolina

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide on-demand and scheduled remote technical support services for Key Accounts in a technical service environment.
•Perform remote BAS diagnostics, troubleshooting, programming, maintenance, and equipment startup support.
•Remotely inspect and evaluate BAS, HVAC, and chiller systems and deliver detailed reports on operation and issue identification.
•Communicate with onsite Trane and third-party BAS/mechanical technicians, customers, customer representatives, and internal teams via phone, instant messaging, and email.
•Identify needed parts for repairs and coordinate with relevant teams for procurement.

Pay and Benefits

Salary: 28.64 - 54.26 hourly

Perks:Health Insurance401kPaid LeavePaid HolidaysTuition AssistanceFertility CoverageAdoption Assistance

Key Requirements

•Solid understanding and hands-on service or installation experience with Trane HVAC systems and advanced Trane BAS controls.
•Ability to perform remote BAS diagnostics, troubleshooting, programming, and maintenance.
•Expertise in TGE, TGP, and TGP2 abilities and application guides.
•Knowledge of networking, communication protocols, security, and basics of Ensemble and SQL Database for diagnostics and troubleshooting.
•Strong verbal and written communication skills, with documentation/process adherence for job paperwork.

Skills:CommunicationDocumentationProcess adherenceTroubleshootingPrioritization

Certifications:HVAC certificationBAS certification

Tech Stack:Building Automation System (BAS)HVACChillerDiagnosticsTroubleshootingProgrammingEnsembleSQL DatabaseNetworkingCommunication protocolsSecurityDigital toolsRemote support tools

Company Brief

Trane Technologies

Designs and manufactures HVAC and climate solutions for commercial, industrial, and residential buildings. Focuses on heating, cooling, ventilation, and building efficiency systems under brands like Trane and Thermo King.

Industry: Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 10B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Dublin, Ireland

Founded: 2013

Website LinkedIn

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Trane Technologies

2 days ago

Remote Controls Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 19 hours agoStatus: Live

Reposted: first listed 1 day ago

Job Summary

Location: North Carolina

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide on-demand and scheduled remote technical support services for Key Accounts in a technical service environment.
•Perform remote BAS diagnostics, troubleshooting, programming, maintenance, and equipment startup support.
•Remotely inspect and evaluate BAS, HVAC, and chiller systems and deliver detailed reports on operation and issue identification.
•Communicate with onsite Trane and third-party BAS/mechanical technicians, customers, customer representatives, and internal teams via phone, instant messaging, and email.
•Identify needed parts for repairs and coordinate with relevant teams for procurement.

Pay and Benefits

Salary: 28.64 - 54.26 hourly

Perks:Health Insurance401kPaid LeavePaid HolidaysTuition AssistanceFertility CoverageAdoption Assistance

Key Requirements

•Solid understanding and hands-on service or installation experience with Trane HVAC systems and advanced Trane BAS controls.
•Ability to perform remote BAS diagnostics, troubleshooting, programming, and maintenance.
•Expertise in TGE, TGP, and TGP2 abilities and application guides.
•Knowledge of networking, communication protocols, security, and basics of Ensemble and SQL Database for diagnostics and troubleshooting.
•Strong verbal and written communication skills, with documentation/process adherence for job paperwork.

Skills:CommunicationDocumentationProcess adherenceTroubleshootingPrioritization

Certifications:HVAC certificationBAS certification

Tech Stack:Building Automation System (BAS)HVACChillerDiagnosticsTroubleshootingProgrammingEnsembleSQL DatabaseNetworkingCommunication protocolsSecurityDigital toolsRemote support tools

Company Brief

Trane Technologies

Industry: Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 10B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Dublin, Ireland

Founded: 2013

Website LinkedIn