Service Hub Specialist

Abu Dhabi Islamic Bank
Abu Dhabi
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 2-3 yearsEducation: bachelorsSkills: ["Communication","Interpersonal skills","Problem-solving","Decision-making","Adaptability"]

Ensure smooth, timely service delivery across multiple branches by acting as the central point of contact for customer inquiries, service requests, and escalations. Resolve service-related issues, monitor service performance, and proactively identify bottlenecks. Coordinate with ROM, branches, and other departments to improve operational efficiency, maintain accurate daily/monthly records, and support internal audit and compliance requirements for ADIB’s retail products and services.

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FursaFursa
Abu Dhabi Islamic Bank
Abu Dhabi Islamic Bank
2 days ago

Service Hub Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Ensure smooth, timely service delivery across multiple branches by acting as the central point of contact for customer inquiries, service requests, and escalations. Resolve service-related issues, monitor service performance, and proactively identify bottlenecks. Coordinate with ROM, branches, and other departments to improve operational efficiency, maintain accurate daily/monthly records, and support internal audit and compliance requirements for ADIB’s retail products and services.
Location: Abu Dhabi
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Ensure timely and accurate delivery of assigned services while meeting quality and performance standards.
  • •Act as the primary point of contact for customers, handling inquiries and service requests and escalating professionally.
  • •Proactively identify and address potential service bottlenecks to maintain seamless service provision.
  • •Collaborate with teams and other departments to coordinate efficient service operations across multiple branches.
  • •Maintain accurate daily/monthly records, produce service performance reports, and support compliance and internal audit responses.

Key Requirements

  • •Preferred: Bachelor’s degree in business administration, finance, or related field.
  • •Minimum 2–3 years of banking industry experience, preferably in customer service or operations.
  • •Proficiency in banking systems and service platforms.
  • •Excellent communication and interpersonal skills with strong problem-solving and decision-making.
  • •High attention to detail, adaptability to process changes, and ability to handle customer inquiries and escalations.
Experience:2-3 yearsBanking
Education:Bachelor's
Skills:CommunicationInterpersonal skillsProblem-solvingDecision-makingAdaptability
Tech Stack:Banking systemsService platforms

Company Brief

Abu Dhabi Islamic Bank
Abu Dhabi Islamic Bank (ADIB) is a public Islamic bank providing retail, corporate, wealth and investment banking services across the UAE and international markets, offering Sharia-compliant financial products and digital banking solutions.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Abu Dhabi, United Arab Emirates
Founded: 1997
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