Horizon3.ai

1 month ago

Senior Manager, Customer Success

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Lead and grow a remote, enterprise-focused Customer Success team for Horizon3.ai’s NodeZero platform, driving adoption, value realization, and strategic, executive-level relationships with Fortune 500 and MSSP customers. Build playbooks, optimize post-sales programs, and collaborate cross-functionally to ensure renewals, expansion, and measurable security outcomes.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Lead & Develop the Team: Coach and mentor a team of Customer Success Managers across enterprise, scale, and MSSP segments. Foster a culture of ownership, accountability, and continuous improvement.
•Drive Adoption & Value Realization: Ensure customers operationalize NodeZero across their environments and workflows - driving measurable improvements in security posture and outcomes.
•Own Strategic Customer Relationships: Engage directly with executive stakeholders (e.g., CISOs, security leadership) especially within Fortune 500 and strategic partners to align on goals, roadmap, and long-term value.
•Enable Expansion & Retention: Guide your team to identify and drive expansion opportunities while mitigating risk, improving health scores, and securing renewals.
•Collaborate Cross-Functionally: Work closely with Sales, Channel, Product, and Support teams to orchestrate seamless onboarding, resolve blockers, and advocate for customer needs.

Travel: Medium travel

Pay and Benefits

Salary: USD 180,000 - 225,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceVisionDentalEquityParental LeaveRemote Work

Key Requirements

•7+ years of experience in Customer Success, Account Management, or related post-sales roles in cybersecurity or B2B SaaS
•2–3+ years of direct people management experience
•Proven success meeting or exceeding goals tied to Net Revenue Retention (NRR), Gross Dollar Retention (GDR), and expansion
•Experience managing strategic customers (Fortune 500), with executive-level relationship management and negotiation skills
•Bachelor’s degree required; advanced degree or MBA is a plus

Experience:7+ yearsCybersecurityB2B SaaS

Education:Bachelor's

Skills:CommunicationLeadershipCollaborationStrategic thinking

Languages:English

Tech Stack:GainsightSalesforceJIRAConfluence

Company Brief

Horizon3.ai

Builds NodeZero®, an autonomous penetration-testing platform that continuously finds, prioritizes, and verifies exploitable vulnerabilities across on-premises, cloud, and hybrid environments to help organizations reduce security risk.

Industry: Cybersecurity

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2019

Glassdoor: 4.9

Website LinkedIn Glassdoor

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Horizon3.ai

1 month ago

Senior Manager, Customer Success

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Lead & Develop the Team: Coach and mentor a team of Customer Success Managers across enterprise, scale, and MSSP segments. Foster a culture of ownership, accountability, and continuous improvement.
•Drive Adoption & Value Realization: Ensure customers operationalize NodeZero across their environments and workflows - driving measurable improvements in security posture and outcomes.
•Own Strategic Customer Relationships: Engage directly with executive stakeholders (e.g., CISOs, security leadership) especially within Fortune 500 and strategic partners to align on goals, roadmap, and long-term value.
•Enable Expansion & Retention: Guide your team to identify and drive expansion opportunities while mitigating risk, improving health scores, and securing renewals.
•Collaborate Cross-Functionally: Work closely with Sales, Channel, Product, and Support teams to orchestrate seamless onboarding, resolve blockers, and advocate for customer needs.

Travel: Medium travel

Pay and Benefits

Salary: USD 180,000 - 225,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceVisionDentalEquityParental LeaveRemote Work

Key Requirements

•7+ years of experience in Customer Success, Account Management, or related post-sales roles in cybersecurity or B2B SaaS
•2–3+ years of direct people management experience
•Proven success meeting or exceeding goals tied to Net Revenue Retention (NRR), Gross Dollar Retention (GDR), and expansion
•Experience managing strategic customers (Fortune 500), with executive-level relationship management and negotiation skills
•Bachelor’s degree required; advanced degree or MBA is a plus

Experience:7+ yearsCybersecurityB2B SaaS

Education:Bachelor's

Skills:CommunicationLeadershipCollaborationStrategic thinking

Languages:English

Tech Stack:GainsightSalesforceJIRAConfluence

Company Brief

Horizon3.ai

Industry: Cybersecurity

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2019

Glassdoor: 4.9

Website LinkedIn Glassdoor