Customer Quality Engineer

Emerson
Mexico
Workplace: OnsiteFull timeFunction: QA, Test & Release EngineeringEducation: bachelorsSkills: ["Problem-solving","Communication","Conflict management","Presentation","Negotiation"]

Own customer quality performance by managing complaints and Return Material Authorization (RMA) cases, driving root-cause investigations, and ensuring corrective and preventive actions are validated. Serve as the primary quality interface between customers and internal teams, coordinating cross-functional containment and recurrence prevention. Track and communicate customer quality KPIs (complaints, response times, returns, cost of poor quality), support customer audits, and prepare quality reports and improvement plans aligned to customer requirements and standards.

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Emerson
Emerson
3 days ago

Customer Quality Engineer

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Own customer quality performance by managing complaints and Return Material Authorization (RMA) cases, driving root-cause investigations, and ensuring corrective and preventive actions are validated. Serve as the primary quality interface between customers and internal teams, coordinating cross-functional containment and recurrence prevention. Track and communicate customer quality KPIs (complaints, response times, returns, cost of poor quality), support customer audits, and prepare quality reports and improvement plans aligned to customer requirements and standards.
Location: Mexico
Workplace: Onsite
Employment Type: Full time
Job Function: QA, Test & Release Engineering
Seniority: Mid level

Key Responsibilities

  • •Manage customer complaints, RMAs, and quality escalations, ensuring effective resolution and closure.
  • •Lead root cause investigations and implement corrective and preventive actions using structured problem-solving methodologies.
  • •Coordinate cross-functional teams to contain issues, resolve customer concerns, and prevent recurrence.
  • •Monitor and communicate customer quality KPIs including complaints, response times, returns, and cost of poor quality.
  • •Ensure compliance with customer requirements and quality standards, and support customer audits, quality reviews, and continuous improvement initiatives.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPaid ParentalPaid Leave

Key Requirements

  • •5 years of relevant work experience.
  • •Bachelor's degree in engineering.
  • •Fluent English.
  • •Strong customer complaint management, including RCA and corrective action validation.
  • •Working knowledge of quality tools and standards such as APQP, PPAP, PFMEA, Control Plan, MSA, IATF 16949, ISO 9001, and customer-specific requirements.
Education:Bachelor's
Skills:Problem-solvingCommunicationConflict managementPresentationNegotiation
Languages:English
Tech Stack:8D5 WhysIshikawaA3DMAICRMAAPQPPPAPPFMEAControl PlanMSAIATF 16949ISO 9001ERP systemsStatistical analysisGD&TSix SigmaLean Manufacturing

Company Brief

Emerson
Global technology and engineering company providing automation solutions, commercial and residential products, and services across industrial, commercial, and consumer markets to improve operational performance and efficiency.
Industry: Industrial Automation
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: St. Louis, United States
Founded: 1890
WebsiteLinkedIn