3 days ago

Senior Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 19 hours agoStatus: Live

Job Summary

Drive enterprise treasury customer adoption and long-term satisfaction with Ripple Treasury solutions. You’ll manage the end-to-end customer lifecycle—onboarding through health, retention, and expansion—by building trusted relationships with CFOs and treasury leaders. Create and track Value Achievement & Success Plans, run lifecycle engagements (reviews, feature announcements, utilization tracking), resolve obstacles, and partner cross-functionally to translate customer feedback into timely outcomes.

Location: Chicago

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Develop trusted advisor relationships with key customer stakeholders (including CFOs and treasurers) to drive adoption.
•Own enabling enterprise customers to achieve desired outcomes from onboarding through long-term strategic use.
•Co-create Value Achievement & Success Plans and success metrics tied to outcomes like cost reduction, liquidity optimization, and payment efficiency.
•Develop and scale customer lifecycle engagements (kickoff/onboarding, executive business reviews, feature announcements, utilization tracking, and engagement programs).
•Collaborate cross-functionally (Product, Engineering, Sales, Support) to relay feedback and ensure requests are resolved in a timely manner.

Travel: Low travel

Pay and Benefits

Salary: USD 168,000 - 210,000 annually

Perks:Health InsuranceRetirementParental LeaveLearning BudgetWellness StipendPaid Leave

Key Requirements

•7+ years in customer success, account management, or enterprise software sales (ideally treasury management, fintech, banking, or enterprise SaaS).
•Strong understanding of corporate treasury operations, including cash management, FX, liquidity management, and payment workflows.
•Ability to engage enterprise stakeholders across levels, from treasury analysts and finance managers through CFOs and C-suite.
•Strong executive communication and presentation skills (verbal and written).
•Proven project management skills delivering measurable value in enterprise financial environments.

Experience:FintechBankingEnterprise SaaSTreasury management

Education:Bachelor's in Finance or Business (or related field)

Skills:Trusted-advisor mindsetExecutive communicationProject managementData-drivenStakeholder management

Languages:English

Tech Stack:Cash managementFXLiquidity managementPayment workflowsCustomer lifecycle management

Company Brief

Ripple

Builds blockchain-based payment and liquidity infrastructure for financial institutions and enterprises. Its products support cross-border payments, crypto liquidity, and digital asset settlement.

Industry: Fintech Infrastructure

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: San Francisco, United States

Founded: 2012

Website LinkedIn

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Ripple

3 days ago

Senior Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 19 hours agoStatus: Live

Job Summary

Location: Chicago

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Develop trusted advisor relationships with key customer stakeholders (including CFOs and treasurers) to drive adoption.
•Own enabling enterprise customers to achieve desired outcomes from onboarding through long-term strategic use.
•Co-create Value Achievement & Success Plans and success metrics tied to outcomes like cost reduction, liquidity optimization, and payment efficiency.
•Develop and scale customer lifecycle engagements (kickoff/onboarding, executive business reviews, feature announcements, utilization tracking, and engagement programs).
•Collaborate cross-functionally (Product, Engineering, Sales, Support) to relay feedback and ensure requests are resolved in a timely manner.

Travel: Low travel

Pay and Benefits

Salary: USD 168,000 - 210,000 annually

Perks:Health InsuranceRetirementParental LeaveLearning BudgetWellness StipendPaid Leave

Key Requirements

•7+ years in customer success, account management, or enterprise software sales (ideally treasury management, fintech, banking, or enterprise SaaS).
•Strong understanding of corporate treasury operations, including cash management, FX, liquidity management, and payment workflows.
•Ability to engage enterprise stakeholders across levels, from treasury analysts and finance managers through CFOs and C-suite.
•Strong executive communication and presentation skills (verbal and written).
•Proven project management skills delivering measurable value in enterprise financial environments.

Experience:FintechBankingEnterprise SaaSTreasury management

Education:Bachelor's in Finance or Business (or related field)

Skills:Trusted-advisor mindsetExecutive communicationProject managementData-drivenStakeholder management

Languages:English

Tech Stack:Cash managementFXLiquidity managementPayment workflowsCustomer lifecycle management

Company Brief

Ripple

Builds blockchain-based payment and liquidity infrastructure for financial institutions and enterprises. Its products support cross-border payments, crypto liquidity, and digital asset settlement.

Industry: Fintech Infrastructure

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: San Francisco, United States

Founded: 2012

Website LinkedIn