Mid-Market Customer Success Manager

Harvey
San Francisco
Workplace: OnsiteFull timeUSD 125,000 - 145,000 annuallyFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Communication","Strategic thinking","Problem-solving","Relationship management","Presentation"]

Customer Success Manager responsible for guiding mid-market clients through adoption of Harvey's AI-enabled platform, designing scalable processes, and driving renewals and expansion. You’ll manage 40+ client relationships, implement strategic client integrations, train users, and develop playbooks to scale our mid-market program while ensuring high ROI and client satisfaction.

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Harvey
Harvey
2 months ago

Mid-Market Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Customer Success Manager responsible for guiding mid-market clients through adoption of Harvey's AI-enabled platform, designing scalable processes, and driving renewals and expansion. You’ll manage 40+ client relationships, implement strategic client integrations, train users, and develop playbooks to scale our mid-market program while ensuring high ROI and client satisfaction.
Location: San Francisco
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Lead strategic implementation to integrate Harvey into client workflows and ensure seamless adoption of AI solutions.
  • •Train and enable end users to adopt Harvey on a daily basis, evangelizing the power of LLMs.
  • •Serve as the primary contact for 40+ mid-market clients with a prescriptive, consultative approach and high-quality customer experience.
  • •Create scalable processes, playbooks, self-help materials, email cadences, and automation to improve long-term mid-market efficiency.
  • •Monitor adoption metrics, renewals, and expansion opportunities to maximize client ROI and satisfaction.

Pay and Benefits

Salary: USD 125,000 - 145,000 annually

Key Requirements

  • •3+ years in customer success, account management, or SaaS with a high-volume client base.
  • •Excellent communication and strategic planning skills with ability to influence stakeholders at multiple levels.
  • •Experience with Salesforce and Catalyst preferred but not required; familiarity with CRM and customer success tooling is a plus.
  • •Ability to design scalable processes, playbooks, and self-help materials to improve efficiency and scale.
  • •Proven track record in driving renewals and expansions, delivering high ROI and strong customer outcomes.
Experience:3+ yearsSaaSEnterprise software
Skills:CommunicationStrategic thinkingProblem-solvingRelationship managementPresentation
Languages:English
Tech Stack:SalesforceCatalystLLMsAICRM

Company Brief

Harvey
Harvey builds domain-specific generative AI for legal and professional services, automating contract analysis, due diligence, compliance, and litigation workflows for law firms and corporate legal teams.
Industry: LegalTech
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2022
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor