Senior Manager, Service Operations

Oversee and maximize the enrollment and mailroom service operations, ensuring enrollment applications and member data are accurate, timely, and compliant. Manage day-to-day interactions with a BPaas vendor, maintain SLA and policy adherence, and support Medicare and CMS-related audits and attestations. Lead mail scanning, sorting, and routing, track incidents and change requests across platforms, and use vendor performance scorecards to drive operational improvements through cross-functional collaboration.