Braze

1 month ago

Support Engagement Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

The Support Engagement Lead acts as the main technical advocate for a named group of customers within Braze, owning their platform integration, troubleshooting, and technical advisory needs. You will collaborate with Success and Recurring Services to reduce risk, drive feature adoption, and ensure outstanding technical experience while building Centers of Excellence across customer groups.

Location: Denver

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Sr. Manager level

Key Responsibilities

•Own and assume ultimate responsibility over your named customer’s technical needs and inquiries around platform integration, performance, and troubleshooting as well as partner implementation.
•Be your customers’ main point of contact and trusted advisor at Braze for all things Technical.
•Partner with Customer Success and Recurring Services teams, taking a lead role on technical escalations and inquiries to ensure excellent customer experience and internal alignment.
•Deliver product value by reducing risk and removing technical barriers resulting in feature adoption and a high degree of execution within the Braze platform.
•Drive customer advocacy by championing for the customer’s technical needs and product enhancement requests; work with Braze partners in the customer tech stack.

Pay and Benefits

Salary: USD 85,000 - 112,500 annually

Equity and Bonus:Equity

Perks:Health Insurance401kEquityRemote WorkLearning BudgetParantal Leave

Key Requirements

•Bachelor’s degree from a 4-year college or university (or similar experience-based proficiency level)
•3-6 years of client-facing experience in a SaaS company with 2-3 years in Technical Support and 1-2 years account management
•Exemplary written and verbal communication skills with strong follow-up
•Thrives in a highly collaborative role and works well in cross-team initiatives
•Strong analytical skills regarding technical issues and experience handling time-sensitive, high-pressure customer issues
•Experience with case management tools like Salesforce or Zendesk; knowledge of APIs and ability to write basic SQL queries; bonus experience with Postman and Snowflake/Snowsight

Experience:3-6 yearsSaaSCustomer ExperienceSoftware as a Service

Education:Bachelor's

Skills:CommunicationCollaborationProblem-solvingAccount managementRelationship-building

Languages:English

Tech Stack:APIsSQLPostmanSnowflakeSnowsightSalesforceZendesk

Company Brief

Braze

Provides a customer engagement platform that helps brands create personalized messaging and lifecycle campaigns across mobile, web, email, and other channels to drive retention, engagement, and revenue.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 100M to 250M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2011

Website LinkedIn

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Braze

1 month ago

Support Engagement Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: Denver

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Sr. Manager level

Key Responsibilities

•Own and assume ultimate responsibility over your named customer’s technical needs and inquiries around platform integration, performance, and troubleshooting as well as partner implementation.
•Be your customers’ main point of contact and trusted advisor at Braze for all things Technical.
•Partner with Customer Success and Recurring Services teams, taking a lead role on technical escalations and inquiries to ensure excellent customer experience and internal alignment.
•Deliver product value by reducing risk and removing technical barriers resulting in feature adoption and a high degree of execution within the Braze platform.
•Drive customer advocacy by championing for the customer’s technical needs and product enhancement requests; work with Braze partners in the customer tech stack.

Pay and Benefits

Salary: USD 85,000 - 112,500 annually

Equity and Bonus:Equity

Perks:Health Insurance401kEquityRemote WorkLearning BudgetParantal Leave

Key Requirements

•Bachelor’s degree from a 4-year college or university (or similar experience-based proficiency level)
•3-6 years of client-facing experience in a SaaS company with 2-3 years in Technical Support and 1-2 years account management
•Exemplary written and verbal communication skills with strong follow-up
•Thrives in a highly collaborative role and works well in cross-team initiatives
•Strong analytical skills regarding technical issues and experience handling time-sensitive, high-pressure customer issues
•Experience with case management tools like Salesforce or Zendesk; knowledge of APIs and ability to write basic SQL queries; bonus experience with Postman and Snowflake/Snowsight

Experience:3-6 yearsSaaSCustomer ExperienceSoftware as a Service

Education:Bachelor's

Skills:CommunicationCollaborationProblem-solvingAccount managementRelationship-building

Languages:English

Tech Stack:APIsSQLPostmanSnowflakeSnowsightSalesforceZendesk

Company Brief

Braze

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 100M to 250M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2011

Website LinkedIn