Strategic Development Manager, UK

Whatnot
London
Workplace: RemoteFull timeFunction: Product ManagementExperience: 3+ yearsSkills: ["Prioritization","Operational judgment","Communication","Ownership","Analytical mindset"]

Own and grow a book of up to 200 UK sellers by building long-term seller relationships and driving measurable account health. Use AI tools and analytics (Salesforce, ChatGPT, Gong) to identify performance trends, prioritize outreach, and execute structured coaching and scaled education campaigns. Partner with Category, Marketing, Trust & Safety, and Product teams to turn seller insights into go-to-market interventions, while maintaining rigorous Salesforce data hygiene and sharing scalable best practices.

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Whatnot
Whatnot
4 days ago

Strategic Development Manager, UK

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Last checked: 12 hours agoStatus: Live

Job Summary

Own and grow a book of up to 200 UK sellers by building long-term seller relationships and driving measurable account health. Use AI tools and analytics (Salesforce, ChatGPT, Gong) to identify performance trends, prioritize outreach, and execute structured coaching and scaled education campaigns. Partner with Category, Marketing, Trust & Safety, and Product teams to turn seller insights into go-to-market interventions, while maintaining rigorous Salesforce data hygiene and sharing scalable best practices.
Location: London
Workplace: Remote
Employment Type: Full time
Job Function: Product Management
Seniority: Director level

Key Responsibilities

  • •Manage a scaled book of business (up to 200 sellers), owning relationships with high-potential sellers and balancing proactive outreach with prioritisation.
  • •Drive growth and account health at scale by using AI tools and analytics to identify trends, automate communication, and run structured coaching programs.
  • •Execute scaled outreach campaigns, monthly education seminars, and automated growth treatments that improve seller performance.
  • •Leverage AI-enabled toolsets to summarise seller performance, generate outreach content, and automate repetitive tasks for strategic engagement.
  • •Collaborate cross-functionally with Category Leads, Marketing, and Product to surface seller trends, share feedback, align interventions, and maintain Salesforce data hygiene.

Pay and Benefits

Perks:Health InsuranceDentalVisionRemote WorkHome OfficeRetirementParental Leave

Key Requirements

  • •3–5+ years of experience in account management, partnerships, client success, or operations, ideally in ecommerce, marketplaces, or a creator platform.
  • •Proven ability to manage a large, complex portfolio and drive measurable business outcomes.
  • •Deep understanding of the UK market and strong advanced organisational and prioritisation skills.
  • •Comfort with AI tools (ChatGPT, Salesforce automation, Gong) and using them to improve efficiency and decision-making.
  • •Analytical mindset with strong command of metrics, plus excellent communication skills for scaled seller engagement.
Experience:3+ yearsEcommerceMarketplacesCreator platformLive commerce
Skills:PrioritizationOperational judgmentCommunicationOwnershipAnalytical mindset
Tech Stack:SalesforceChatGPTGong AIAI

Company Brief

Whatnot
Whatnot is a live-stream shopping marketplace connecting sellers and collectors for trading cards, toys, and collectibles. The platform hosts live auctions and interactive streams, enabling creators and small businesses to sell directly to engaged communities.
Industry: Online Marketplaces
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: United States
Founded: 2019
WebsiteLinkedIn