Field Quality Engineer (III)

Applied Materials
Beijing, Chengdu, Shanghai, Shenzhen, Xi'an
Workplace: OnsiteFull timeFunction: QA, Test & Release EngineeringExperience: 5+ yearsEducation: bachelorsSkills: ["Communication","Collaboration","Problem-solving","Analytical thinking"]

Improve service quality, customer satisfaction, and equipment reliability across Applied Materials’ installed base. Act as the link between field service teams, engineering, manufacturing, quality organizations, and customers to identify recurring issues, run root-cause investigations, and implement sustainable corrective actions. Lead quality improvement by developing metrics and action plans, strengthening documentation and knowledge sharing, coaching field teams, and supporting product introductions and reliability initiatives.

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Applied Materials
Applied Materials
2 weeks ago

Field Quality Engineer (III)

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Job Summary

Improve service quality, customer satisfaction, and equipment reliability across Applied Materials’ installed base. Act as the link between field service teams, engineering, manufacturing, quality organizations, and customers to identify recurring issues, run root-cause investigations, and implement sustainable corrective actions. Lead quality improvement by developing metrics and action plans, strengthening documentation and knowledge sharing, coaching field teams, and supporting product introductions and reliability initiatives.
Location: Beijing, Chengdu, Shanghai, Shenzhen, Xi'an
Workplace: Onsite
Employment Type: Full time
Job Function: QA, Test & Release Engineering
Seniority: Mid level

Key Responsibilities

  • •Analyze field service data, customer feedback, equipment performance trends, and recurring issue patterns to identify quality improvement opportunities.
  • •Coach field teams on root-cause investigations and corrective actions for escalations and recurring issues.
  • •Partner across field service, engineering, manufacturing, customer quality, supplier quality, and business unit teams to resolve complex technical problems.
  • •Improve service documentation, lessons learned, and knowledge assets to enable effective troubleshooting and knowledge sharing.
  • •Develop and track quality metrics, dashboards, and action plans; drive lessons learned, best practices, and quality training adoption across the organization.

Key Requirements

  • •Bachelor’s degree in Engineering, Quality, Manufacturing, or a related technical discipline, or equivalent field experience.
  • •5+ years of experience in quality engineering or field service engineering (e.g., Customer Engineer, Field Service Manager), manufacturing, customer support, or a related technical role.
  • •Experience leading root-cause investigations and corrective actions.
  • •Strong analytical and problem-solving skills to interpret technical data and identify trends.
  • •Excellent communication, collaboration, and the ability to influence without direct authority.
Experience:5+ yearsSemiconductor equipmentCapital equipmentHigh-tech manufacturing
Education:Bachelor's
Skills:CommunicationCollaborationProblem-solvingAnalytical thinking
Certifications:ASQLean Six Sigma

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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