Manager - Fulfilment

Majid Al Futtaim
Dubai
Workplace: OnsiteFull timeFunction: Supply Chain & LogisticsEducation: bachelorsSkills: ["Leadership","Analytical skills","Problem-solving","Planning","Communication"]

Manage day-to-day e-commerce fulfillment operations, including picking, marshalling, dispatching, and last-mile delivery. Lead fulfillment teams and third-party logistics partners to ensure efficient, on-time orders and strong customer experience. Track operational KPIs, improve productivity and picking rates, and ensure stock availability, dark store organization, packing standards, and cold chain compliance. Oversee returns, cash handling, resource planning, and cost/budget control while coordinating across operations, commercial, and IT.

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Majid Al Futtaim
Majid Al Futtaim
16 hours ago

Manager - Fulfilment

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Manage day-to-day e-commerce fulfillment operations, including picking, marshalling, dispatching, and last-mile delivery. Lead fulfillment teams and third-party logistics partners to ensure efficient, on-time orders and strong customer experience. Track operational KPIs, improve productivity and picking rates, and ensure stock availability, dark store organization, packing standards, and cold chain compliance. Oversee returns, cash handling, resource planning, and cost/budget control while coordinating across operations, commercial, and IT.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Supply Chain & Logistics
Seniority: Manager level

Key Responsibilities

  • •Manage day-to-day e-commerce fulfillment operations, including picking, marshalling, dispatching, and last-mile delivery.
  • •Lead fulfillment teams and third-party logistics providers to ensure efficient operations.
  • •Monitor operational KPIs and productivity metrics and drive continuous improvement initiatives.
  • •Ensure stock availability, dark store organization, and coordination between operations, commercial, and IT teams.
  • •Oversee delivery accuracy, quality control, packing standards, cold chain compliance, and manage returns and cash handling.

Key Requirements

  • •Bachelor’s degree in E-Commerce, Business Administration, Supply Chain, or related field.
  • •5-7 years of experience in supply chain, e-commerce fulfillment, logistics, or last-mile operations.
  • •Leadership experience managing fulfillment teams and third-party logistics providers.
  • •Strong analytical, problem-solving, planning, and organizational skills.
  • •Proficiency in MS Office (Advanced Excel), SAP, Salesforce, and warehouse management systems.
Experience:E-commerceSupply chainLogisticsLast-mile operations
Education:Bachelor's
Skills:LeadershipAnalytical skillsProblem-solvingPlanningCommunication
Tech Stack:MS OfficeAdvanced ExcelSAPSalesforceWarehouse management systems

Company Brief

Majid Al Futtaim
Emirati-owned diversified lifestyle conglomerate operating shopping malls, retail (including Carrefour franchise), leisure, hotels, and real estate across the Middle East, Africa and Asia, serving hundreds of millions of customers annually.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 1992
Glassdoor
Glassdoor: 3.5
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