Data Centre Service Delivery Field Support Engineer (L1)

NTT
United States
Workplace: OnsiteFull timeUSD 27 - 33 hourlyFunction: Transportation & Fleet OperationsEducation: bachelorsSkills: ["Communication","Active listening","Problem-solving","Adaptability","Ability to work under pressure"]

Provide first-line onsite (and some remote) technical support and field engineering for clients’ data center infrastructure. Proactively identify and resolve standard, low-complexity incidents to meet zero missed SLA conditions by investigating alerts and calls, escalating to L2 when needed, and ensuring incidents are updated with clear progress and resolution. Coordinate with client IT, carriers, colleagues, and third-party vendors, and follow handover procedures for continuity.

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FursaFursa
NTT
NTT
4 days ago

Data Centre Service Delivery Field Support Engineer (L1)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Provide first-line onsite (and some remote) technical support and field engineering for clients’ data center infrastructure. Proactively identify and resolve standard, low-complexity incidents to meet zero missed SLA conditions by investigating alerts and calls, escalating to L2 when needed, and ensuring incidents are updated with clear progress and resolution. Coordinate with client IT, carriers, colleagues, and third-party vendors, and follow handover procedures for continuity.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Transportation & Fleet Operations
Seniority: Entry level

Key Responsibilities

  • •Provide first-line onsite and remote technical support and field engineering services to clients.
  • •Manage incidents by investigating alerts/calls, identifying root causes, and resolving issues to avoid missed SLA conditions.
  • •Ensure client-site infrastructure and solution software are configured, installed, tested, and operational.
  • •Liaise with stakeholders (client IT environments, carriers, colleagues) and escalate to L2 or 3rd-party vendors when required.
  • •Log, track, and update incidents with progress and resolution details; follow handover procedures for shift changes.

Pay and Benefits

Salary: USD 27 - 33 hourly
Perks:Health InsuranceDentalVisionPaid Leave401kLife InsuranceDisability InsuranceFlexible SpendingEmployee Assistance

Key Requirements

  • •Bachelor’s degree or equivalent in Information Technology, Computing, or a related field.
  • •Entry-level experience building, deploying, and supporting data center networking infrastructure.
  • •Associate-level knowledge of data center network equipment such as Nexus and MDS series switching.
  • •Associate-level data center technology certification(s) (e.g., Cisco CCNA (DC) or equivalent).
  • •Strong communication skills (verbal and written) and the ability to work in a pressurized environment.
Education:Bachelor's in Information Technology or Computing
Skills:CommunicationActive listeningProblem-solvingAdaptabilityAbility to work under pressure
Certifications:CCNA (DC)
Tech Stack:Data centerNetworkingCiscoNetAppEMCCCNA (DC)NexusMDS

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn