Universal Banker (Bristol, GB, BS1 3BA)

HSBC
Bristol
Workplace: OnsiteFull timeGBP 27,200+ annuallyFunction: Banking, Lending & CreditSkills: ["Communication","Empathy","Customer focus","Ownership","Resilience"]

Serve as the first point of contact for customers in the Branch Customer Service Team, owning enquiries from start to resolution. Educate customers on HSBC digital services while raising fraud awareness and identifying those in vulnerable situations. Support customers with more complex banking needs, delivering a friendly, personalized service. Full in-branch training is provided, and the role is based on a 35-hour workweek across Mon–Fri and some Saturdays.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
HSBC
HSBC
1 day ago

Universal Banker (Bristol, GB, BS1 3BA)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Serve as the first point of contact for customers in the Branch Customer Service Team, owning enquiries from start to resolution. Educate customers on HSBC digital services while raising fraud awareness and identifying those in vulnerable situations. Support customers with more complex banking needs, delivering a friendly, personalized service. Full in-branch training is provided, and the role is based on a 35-hour workweek across Mon–Fri and some Saturdays.
Location: Bristol
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit

Key Responsibilities

  • •Act as the first point of contact for customers in the branch, taking ownership of individual needs.
  • •Educate customers on HSBC digital services and fraud awareness.
  • •Identify customers in vulnerable situations and determine appropriate support.
  • •Help customers with more complex banking needs so they feel supported.
  • •Deliver an exceptional customer experience and exceed expectations.

Pay and Benefits

Salary: GBP 27,200 annually
Equity and Bonus:Equity
Perks:Health InsurancePensionLife AssurancePaid LeaveEmployee Discounts

Key Requirements

  • •Demonstrate excellent communication skills to engage in effective conversations, build connections, and show empathy.
  • •Take ownership of customer enquiries through to resolution and deliver an exceptional, personalised service.
  • •Be resilient in a continuously changing environment.
  • •Previous customer service experience is helpful (but not essential).
  • •Ability to hold a conversation and a genuine passion for going above and beyond for customers.
Skills:CommunicationEmpathyCustomer focusOwnershipResilience

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn