Interactive Brokers Group

5 days ago

Dispute Resolution Analyst I

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Investigate and resolve complex client complaints and regulatory inquiries across equities, options, futures, forex, and fixed income. Analyze trading activity and account events, then deliver clear, well-documented, regulation-compliant written responses using internal and external systems. Meet acknowledgement, investigation, and resolution deadlines while translating technical market concepts for clients and escalating systemic issues with actionable recommendations.

Location: Mumbai

Workplace: Onsite

Employment Type: Full time

Job Function: Legal, Risk & Compliance

Seniority: Mid level

Key Responsibilities

•Investigate client complaints using proprietary and external systems across multiple asset classes, analyzing trading activity and related account events.
•Provide clear written responses that comply with regulatory requirements and internal policies.
•Document findings with supporting evidence and maintain detailed case records while meeting regulatory deadlines.
•Translate complex technical and market concepts into client-friendly language and escalate systemic issues with actionable recommendations.
•Identify complaint trends to recommend preventative measures and contribute to knowledge base articles and internal procedures.

Pay and Benefits

Equity and Bonus:Equity

Perks:Health InsuranceLife InsuranceAnnual BonusMeal Allowance

Key Requirements

•Bachelor’s degree in Finance, Economics, Business Administration, Accounting, or related field (or equivalent professional experience).
•3–5 years of financial services experience.
•Experience in client complaint handling or dispute resolution, brokerage operations/trade support, or banking operations/client relations.
•Strong written and verbal communication skills.
•Proficiency in Microsoft Word and Excel, with general knowledge of financial markets and products; fluency in English.

Experience:3-5 yearsFinancial servicesBrokerage operations

Education:Bachelor's

Skills:CommunicationAnalytical thinkingAttention to detailDocumentationClient-focused communication

Languages:English

Tech Stack:Microsoft WordMicrosoft ExcelBloomberg TerminalAI toolsExternal platforms

Company Brief

Interactive Brokers Group

Operates an electronic trading platform providing brokerage services for individuals and institutions across global markets, offering equities, options, futures, forex, bonds, and related clearing and custody services with advanced trading technology and low-cost executions.

Industry: Trading Platforms

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Greenwich, United States

Founded: 1977

Website LinkedIn

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Interactive Brokers Group

5 days ago

Dispute Resolution Analyst I

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Location: Mumbai

Workplace: Onsite

Employment Type: Full time

Job Function: Legal, Risk & Compliance

Seniority: Mid level

Key Responsibilities

•Investigate client complaints using proprietary and external systems across multiple asset classes, analyzing trading activity and related account events.
•Provide clear written responses that comply with regulatory requirements and internal policies.
•Document findings with supporting evidence and maintain detailed case records while meeting regulatory deadlines.
•Translate complex technical and market concepts into client-friendly language and escalate systemic issues with actionable recommendations.
•Identify complaint trends to recommend preventative measures and contribute to knowledge base articles and internal procedures.

Pay and Benefits

Equity and Bonus:Equity

Perks:Health InsuranceLife InsuranceAnnual BonusMeal Allowance

Key Requirements

•Bachelor’s degree in Finance, Economics, Business Administration, Accounting, or related field (or equivalent professional experience).
•3–5 years of financial services experience.
•Experience in client complaint handling or dispute resolution, brokerage operations/trade support, or banking operations/client relations.
•Strong written and verbal communication skills.
•Proficiency in Microsoft Word and Excel, with general knowledge of financial markets and products; fluency in English.

Experience:3-5 yearsFinancial servicesBrokerage operations

Education:Bachelor's

Skills:CommunicationAnalytical thinkingAttention to detailDocumentationClient-focused communication

Languages:English

Tech Stack:Microsoft WordMicrosoft ExcelBloomberg TerminalAI toolsExternal platforms

Company Brief

Interactive Brokers Group

Industry: Trading Platforms

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Greenwich, United States

Founded: 1977

Website LinkedIn