People Operations Excellence Team Leader (mat cover contract)

Informa
United Kingdom
Workplace: HybridFull timeFunction: People, HR & TalentSkills: ["Communication","Stakeholder management","Continuous improvement","Problem-solving","Customer service"]

Lead the People Operations Excellence (POE) team by managing daily operations across the region, ensuring accurate, timely employee lifecycle support and serving as the first escalation point. Partner with the Head of POE to streamline and optimize processes, drive improvements in SLA and customer service, and coach 5 POE Specialists. Help embed Workday HRIS and support payroll submission to Informa payroll and ADP.

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FursaFursa
Informa
Informa
8 hours ago

People Operations Excellence Team Leader (mat cover contract)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Lead the People Operations Excellence (POE) team by managing daily operations across the region, ensuring accurate, timely employee lifecycle support and serving as the first escalation point. Partner with the Head of POE to streamline and optimize processes, drive improvements in SLA and customer service, and coach 5 POE Specialists. Help embed Workday HRIS and support payroll submission to Informa payroll and ADP.
Location: United Kingdom
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: People, HR & Talent
Seniority: Manager level

Key Responsibilities

  • •Manage the POE team’s day-to-day activity and performance, coaching and mentoring 5 POE Specialists with regular feedback.
  • •Simplify and optimize POE processes, identifying trends and proposing improvements to increase productivity and service quality.
  • •Provide a quality, timely, accurate, professional employee service by resolving queries and acting as first point of escalation for employee lifecycle enquiries.
  • •Monitor and champion query SLA levels, and intervene when service levels are not met to diagnose and remedy root causes.
  • •Serve as process expert for key POE processes, support internal/external audit activity, and help implement and train on the Workday HRIS system.

Pay and Benefits

Perks:Health InsurancePaid LeavePensionEquity

Key Requirements

  • •Right to live and work in the UK.
  • •Excellent HR administration knowledge with strong understanding of local HR employment laws per region.
  • •Experience supporting/leading a team and streamlining processes to improve the employee experience.
  • •Trusted handling of sensitive and confidential information with knowledge of compliance, data protection, and employment law.
  • •Strong HRIS skills, including experience with Workday and prior experience in data processing.
Skills:CommunicationStakeholder managementContinuous improvementProblem-solvingCustomer service
Languages:English
Tech Stack:MS OfficeWorkdayHRISWorkday HRISADP

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Informa
Global business-to-business information services group operating events, academic and professional publishing, and data & analytics businesses serving specialist markets worldwide.
Industry: Publishing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1998
WebsiteLinkedIn