Customer Care Center - Executive

Arada
Dubai
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Communication","Listening","Questioning","Telephone etiquette","Customer focus"]

Handle rooms, restaurant, and events reservations and related inquiries across calls, emails, chat, and web. Process and amend/cancel bookings in PMS/CRS/CRM systems, confirm details professionally, and issue confirmation letters while maintaining reservation traces. Support sales through needs-based guest interaction, upsell packages and promotions, and explain guarantee/deposit/cancellation policies. Manage billing arrangements, special requests, guest profiles, and reservation-related complaints while escalating issues when needed.

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FursaFursa
Arada
Arada
1 year ago

Customer Care Center - Executive

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Handle rooms, restaurant, and events reservations and related inquiries across calls, emails, chat, and web. Process and amend/cancel bookings in PMS/CRS/CRM systems, confirm details professionally, and issue confirmation letters while maintaining reservation traces. Support sales through needs-based guest interaction, upsell packages and promotions, and explain guarantee/deposit/cancellation policies. Manage billing arrangements, special requests, guest profiles, and reservation-related complaints while escalating issues when needed.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Process reservations from calls, emails, chat, and web accurately in PMS, CRS, or CRM systems.
  • •Manage reservation amendments and cancellations, keeping system entries updated and responses timely.
  • •Handle guest interactions by answering calls, identifying needs through questioning, and recommending suitable options.
  • •Promote special packages, seasonal/holiday promotions, offer alternative dates, and explain guarantee, deposit, and cancellation policies.
  • •Ensure accurate reservation and billing arrangements, record special requests, update guest profiles, and resolve or escalate reservation-related complaints.

Key Requirements

  • •Bachelor’s degree in Hospitality Management, Tourism, Business Administration, or a related field.
  • •Computer literate, with knowledge of Opera and Amadeus as an advantage.
  • •Strong communication skills (verbal, listening, questioning, and telephone).
  • •Ability to work effectively with diverse groups and under pressure.
  • •Arabic language skills are an advantage.
Education:Bachelor's in Hospitality Management, Tourism, Business Administration, or a related field
Skills:CommunicationListeningQuestioningTelephone etiquetteCustomer focus
Languages:Arabic
Tech Stack:OperaAmadeusPMSCRSCRMLPO

Company Brief

Arada
Develops master-planned residential and mixed-use communities, along with hospitality and lifestyle projects. Arada operates primarily in the UAE, focusing on large-scale urban destinations, homes, retail, and leisure spaces.
Industry: Real Estate Development
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Sharjah, United Arab Emirates
Founded: 2017
WebsiteLinkedIn