Arada

11 months ago

Customer Care Center - Executive

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Handle rooms, restaurant, and events reservations and related inquiries across calls, emails, chat, and web. Process and amend/cancel bookings in PMS/CRS/CRM systems, confirm details professionally, and issue confirmation letters while maintaining reservation traces. Support sales through needs-based guest interaction, upsell packages and promotions, and explain guarantee/deposit/cancellation policies. Manage billing arrangements, special requests, guest profiles, and reservation-related complaints while escalating issues when needed.

Location: Dubai

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Process reservations from calls, emails, chat, and web accurately in PMS, CRS, or CRM systems.
•Manage reservation amendments and cancellations, keeping system entries updated and responses timely.
•Handle guest interactions by answering calls, identifying needs through questioning, and recommending suitable options.
•Promote special packages, seasonal/holiday promotions, offer alternative dates, and explain guarantee, deposit, and cancellation policies.
•Ensure accurate reservation and billing arrangements, record special requests, update guest profiles, and resolve or escalate reservation-related complaints.

Key Requirements

•Bachelor’s degree in Hospitality Management, Tourism, Business Administration, or a related field.
•Computer literate, with knowledge of Opera and Amadeus as an advantage.
•Strong communication skills (verbal, listening, questioning, and telephone).
•Ability to work effectively with diverse groups and under pressure.
•Arabic language skills are an advantage.

Education:Bachelor's in Hospitality Management, Tourism, Business Administration, or a related field

Skills:CommunicationListeningQuestioningTelephone etiquetteCustomer focus

Languages:Arabic

Tech Stack:OperaAmadeusPMSCRSCRMLPO

Company Brief

Arada

Develops master-planned residential and mixed-use communities, along with hospitality and lifestyle projects. Arada operates primarily in the UAE, focusing on large-scale urban destinations, homes, retail, and leisure spaces.

Industry: Real Estate Development

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Headquarters: Sharjah, United Arab Emirates

Founded: 2017

Website LinkedIn

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Arada

11 months ago

Customer Care Center - Executive

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: Dubai

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Process reservations from calls, emails, chat, and web accurately in PMS, CRS, or CRM systems.
•Manage reservation amendments and cancellations, keeping system entries updated and responses timely.
•Handle guest interactions by answering calls, identifying needs through questioning, and recommending suitable options.
•Promote special packages, seasonal/holiday promotions, offer alternative dates, and explain guarantee, deposit, and cancellation policies.
•Ensure accurate reservation and billing arrangements, record special requests, update guest profiles, and resolve or escalate reservation-related complaints.

Key Requirements

•Bachelor’s degree in Hospitality Management, Tourism, Business Administration, or a related field.
•Computer literate, with knowledge of Opera and Amadeus as an advantage.
•Strong communication skills (verbal, listening, questioning, and telephone).
•Ability to work effectively with diverse groups and under pressure.
•Arabic language skills are an advantage.

Education:Bachelor's in Hospitality Management, Tourism, Business Administration, or a related field

Skills:CommunicationListeningQuestioningTelephone etiquetteCustomer focus

Languages:Arabic

Tech Stack:OperaAmadeusPMSCRSCRMLPO

Company Brief

Arada

Industry: Real Estate Development

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Headquarters: Sharjah, United Arab Emirates

Founded: 2017

Website LinkedIn