Customer Success Manager

Autodesk
United States
Workplace: OnsiteFull timeUSD 75,600 - 135,520 annuallyFunction: Customer Success & Account ManagementExperience: 5+ yearsEducation: bachelorsSkills: ["Communication","Analytical thinking","Problem-solving","Negotiation","Stakeholder management"]

Own post-sale customer outcomes across Autodesk Operations Solutions, driving onboard, use, and renewal/expansion across the customer lifecycle. Serve as the primary strategic contact for key customer sponsors, creating Customer Success Plans with measurable outcomes and accelerating adoption of Autodesk Tandem and Tandem Connect, FlexSim, and Fusion Operations. Partner with adoption specialists and technical teams to translate business goals into value, report customer health and usage, and deliver enablement and training.

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FursaFursa
Autodesk
Autodesk
2 days ago

Customer Success Manager

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Last checked: 20 hours agoStatus: Live

Job Summary

Own post-sale customer outcomes across Autodesk Operations Solutions, driving onboard, use, and renewal/expansion across the customer lifecycle. Serve as the primary strategic contact for key customer sponsors, creating Customer Success Plans with measurable outcomes and accelerating adoption of Autodesk Tandem and Tandem Connect, FlexSim, and Fusion Operations. Partner with adoption specialists and technical teams to translate business goals into value, report customer health and usage, and deliver enablement and training.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Establish strong relationships with customers and ensure ongoing success through onboarding, use, and renewal/expansion stages.
  • •Serve as the primary post-sale contact between Autodesk and key customer sponsors, managing strategic relationships and consulting engagements where applicable.
  • •Accelerate adoption of Autodesk Tandem and Tandem Connect, FlexSim, and Fusion Operations by prioritizing projects, enablement, and support activities for fast paths to value.
  • •Create and maintain Customer Success Plans with measurable business outcomes, success criteria, adoption milestones, and a strategic roadmap.
  • •Own post-sale account management and growth by monitoring engagement, customer health, usage, renewal readiness, and opportunities to expand adoption across facilities, users, workflows, and integrations.

Pay and Benefits

Salary: USD 75,600 - 135,520 annually
Equity and Bonus:Equity

Key Requirements

  • •BA/BS in Technology Management, Engineering, Industrial Engineering, Manufacturing, an AEC-O discipline, Business, or a related field, or equivalent practical experience.
  • •5+ years of experience in customer success, strategic account management, implementation, consulting, support, or an equivalent customer-facing role supporting complex technology solutions.
  • •Experience managing relationships across executive sponsors, operational leaders, technical stakeholders, implementation teams, and end users in owner/operator, manufacturing, engineering, or industrial environments.
  • •Working knowledge of built asset lifecycle and BIM; digital twins and facility operations; discrete-event simulation and process optimization; manufacturing execution systems (MES); production planning and MRP; quality, maintenance, inventory, or traceability workflows.
  • •Ability to build Customer Success Plans, define measurable outcomes, track customer health and adoption, identify blockers and expansion opportunities, and lead executive or Quarterly Business Reviews.
Experience:5+ yearsCustomer successStrategic account managementImplementationConsultingB2B technology solutions
Education:Bachelor's
Skills:CommunicationAnalytical thinkingProblem-solvingNegotiationStakeholder management
Tech Stack:Digital twinsDiscrete-event simulationManufacturing execution systems (MES)Production planningMRP

Company Brief

Autodesk
Provides design and engineering software for architecture, construction, manufacturing, media, and entertainment industries, offering CAD, BIM, and 3D modeling tools to enable product and infrastructure design workflows.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Rafael, United States
Founded: 1982
Glassdoor
Glassdoor: 3.9
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