Supervisor I

Tapestry
United States
Workplace: OnsiteFull timeUSD 16 - 24.75 hourlyFunction: SalesExperience: 2+ yearsSkills: ["Communication","Coaching","Leadership","Customer focus","Detail-oriented","Multi-tasking","Inclusion","Problem-solving"]

Lead a high-energy, customer-first sales floor and support store leadership by coaching the team, driving sales and KPI targets, and building client relationships. Model premium brand service behaviors, manage clienteling and omni-channel/virtual selling (including live-stream shopping), and oversee operational excellence such as cash handling, POS transactions, inventory processes, and stockroom organization. Foster an inclusive culture while ensuring compliance with kate spade standards.

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FursaFursa
Tapestry
Tapestry
5 months ago

Supervisor I

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Lead a high-energy, customer-first sales floor and support store leadership by coaching the team, driving sales and KPI targets, and building client relationships. Model premium brand service behaviors, manage clienteling and omni-channel/virtual selling (including live-stream shopping), and oversee operational excellence such as cash handling, POS transactions, inventory processes, and stockroom organization. Foster an inclusive culture while ensuring compliance with kate spade standards.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Manager level

Key Responsibilities

  • •Drive personal sales performance while leading the team to achieve sales and KPI targets; analyze metrics and apply best practices.
  • •Build client relationships through proactive outreach to deliver exceptional in-store and after-sales experiences and drive repeat/VIP retention.
  • •Coach the team on goals and performance, supporting recruitment, onboarding, role modeling, feedback, and ongoing development.
  • •Supervise opening/closing activities including cash handling, bank deposits, register operations, and key-holding responsibilities.
  • •Oversee operational excellence: accurate POS transactions and inventory processes, maintain stockroom organization, and drive omni-channel/virtual selling initiatives including live-stream shopping.

Pay and Benefits

Salary: USD 16 - 24.75 hourly
Perks:Health InsuranceDentalVision401kPaid LeaveCommuter BenefitsDisability InsuranceTuition Assistance

Key Requirements

  • •2+ years of retail service experience in a management or floor leadership role (luxury/premium preferred).
  • •Strong written and verbal communication skills with the ability to multi-task and prioritize effectively.
  • •Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.
  • •Social media literacy and understanding of platform trends.
  • •Strong English language proficiency and comfort with omni-channel/virtual selling tools and clienteling systems.
Experience:2+ yearsRetailLuxuryClientelingOmni-channelVirtual selling
Skills:CommunicationCoachingLeadershipCustomer focusDetail-orientedMulti-taskingInclusionProblem-solving
Languages:English
Tech Stack:Microsoft ExcelMicrosoft WordPowerPointOutlookPOSInventory managementLive-stream shoppingSocial media

Company Brief

Tapestry
Global luxury fashion group that owns and operates brands including Coach, Kate Spade, and Stuart Weitzman. Designs, markets, and sells handbags, accessories, footwear, and apparel through retail and wholesale channels.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 5M to 10M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 2017
Glassdoor
Glassdoor: 3.7
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