Customer Service Apprentice

Sika
Leeds
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Interpersonal skills","Organisation","Problem solving","Teamwork","Customer focus"]

Support the Key Accounts customer services team while performing customer service administration, including sales order processing, invoicing, and responding to delivery and stock availability queries. Manage order books and back orders in coordination with warehouse/stock controllers. Also cover reception duties, welcoming visitors and ensuring an excellent front-of-house experience while building customer service and office operations skills through an apprenticeship program.

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FursaFursa
Sika
Sika
2 days ago

Customer Service Apprentice

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Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Support the Key Accounts customer services team while performing customer service administration, including sales order processing, invoicing, and responding to delivery and stock availability queries. Manage order books and back orders in coordination with warehouse/stock controllers. Also cover reception duties, welcoming visitors and ensuring an excellent front-of-house experience while building customer service and office operations skills through an apprenticeship program.
Location: Leeds
Workplace: Onsite
Employment Type: Full time · 24 months
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide customer service administration including sales order processing and invoicing.
  • •Answer customer queries efficiently, including information on deliveries and stock availability.
  • •Manage order book activities such as updating customers on changes and handling back orders.
  • •Liaise with the warehouse/stock controllers to support order and stock processes.
  • •Support reception coverage by welcoming visitors and completing standard front-of-house duties.

Key Requirements

  • •Friendly and professional demeanour with excellent interpersonal skills.
  • •Genuine customer focus and commitment to delivering an exceptional customer experience.
  • •Strong attention to detail and organisational abilities with a proactive can-do attitude and willingness to learn.
  • •Good written and verbal communication skills and an interest in customer service and office administration.
  • •GCSEs (or equivalent) in English and Maths.
Education:High School in English and Maths (GCSEs or equivalent)
Skills:CommunicationInterpersonal skillsOrganisationProblem solvingTeamworkCustomer focus
Languages:English (UK)

Company Brief

Sika
Global specialty chemicals company supplying systems and products for bonding, sealing, damping, reinforcing and protecting in the construction and industrial sectors. Offers adhesives, sealants, concrete admixtures, and roofing systems worldwide.
Industry: Chemical Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Baar, Switzerland
Founded: 1910
WebsiteLinkedIn