Google Cloud L2 Engineer (Mandarin Speaking)

NTT
Cyberjaya
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 4+ yearsSkills: ["Root cause analysis","Incident management","Technical communication","Documentation"]

Provide Level 2 technical support and operational management for Google Cloud Platform environments for Mandarin-speaking customers across Asia Pacific. Manage and troubleshoot GCP services (Compute Engine, GKE, Cloud Storage, Cloud SQL, VPC networking, IAM & security), diagnose incidents with root-cause analysis, and monitor systems using Google Cloud Operations Suite. Support migrations, deployments, and optimization, maintain runbooks and technical documentation, and escalate complex issues to L3 as needed.

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FursaFursa
NTT
NTT
2 days ago

Google Cloud L2 Engineer (Mandarin Speaking)

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Last checked: 23 hours agoStatus: Live

Job Summary

Provide Level 2 technical support and operational management for Google Cloud Platform environments for Mandarin-speaking customers across Asia Pacific. Manage and troubleshoot GCP services (Compute Engine, GKE, Cloud Storage, Cloud SQL, VPC networking, IAM & security), diagnose incidents with root-cause analysis, and monitor systems using Google Cloud Operations Suite. Support migrations, deployments, and optimization, maintain runbooks and technical documentation, and escalate complex issues to L3 as needed.
Location: Cyberjaya
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Manage and support GCP services including Compute Engine, GKE, Cloud Storage, Cloud SQL, VPC networking, and IAM & security.
  • •Troubleshoot production incidents and service disruptions, performing RCA and implementing corrective actions.
  • •Monitor cloud infrastructure using Google Cloud Operations Suite (formerly Stackdriver).
  • •Support cloud migration, deployment, and optimization activities.
  • •Create and maintain technical documentation (runbooks, knowledge articles) and communicate with Mandarin-speaking customers via phone, email, and virtual meetings.

Key Requirements

  • •4+ years of cloud infrastructure or support experience.
  • •Hands-on Google Cloud Platform experience.
  • •Strong Linux administration and networking knowledge (DNS, TCP/IP, load balancers, firewalls).
  • •Knowledge of Kubernetes/container technologies and IAM/cloud security concepts.
  • •Scripting experience (Python, Bash, PowerShell, or Terraform) and experience with monitoring/logging tools.
Experience:4+ yearsCloud infrastructureCloud supportGoogle Cloud
Skills:Root cause analysisIncident managementTechnical communicationDocumentation
Certifications:Google Associate Cloud EngineerGoogle Professional Cloud ArchitectGoogle Professional Cloud DevOps Engineer
Languages:MandarinEnglish
Tech Stack:Google Cloud PlatformGCPCompute EngineGoogle Kubernetes Engine (GKE)KubernetesCloud StorageCloud SQLVPC NetworkingIAMLinuxNetworkingDNSTCP/IPLoad BalancersFirewallsGoogle Cloud Operations SuiteStackdriverPythonBashPowerShell

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn