Lead Teller

KeyCorp
United States
Workplace: OnsiteFull timeUSD 18.75 - 25 hourlyFunction: Administration & Executive AssistanceExperience: 3+ yearsEducation: high_schoolSkills: ["Client service","Problem-solving","Coaching","Teamwork","Organizational skills","Time management"]

Serve as a primary troubleshooter for complex client service needs in an in-person branch, while leading teller functions and coaching other tellers to improve client experience and operational effectiveness. Handle day-to-day teller scheduling, cash drawer balancing, and branch compliance with regulatory, security, and audit controls. Listen for financial wellness opportunities, educate clients on products and access channels, and transition clients to a banker for deeper conversations.

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FursaFursa
KeyCorp
KeyCorp
1 week ago

Lead Teller

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Serve as a primary troubleshooter for complex client service needs in an in-person branch, while leading teller functions and coaching other tellers to improve client experience and operational effectiveness. Handle day-to-day teller scheduling, cash drawer balancing, and branch compliance with regulatory, security, and audit controls. Listen for financial wellness opportunities, educate clients on products and access channels, and transition clients to a banker for deeper conversations.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Resolve complex client servicing issues and act as a trusted resource in the branch.
  • •Coach tellers to ensure efficient, effective, and accurate teller functions in an in-person setting.
  • •Manage day-to-day teller line operations, including scheduling and overseeing operational standards.
  • •Follow compliance, audit, and security procedures and balance cash drawers within guidelines.
  • •Identify financial wellness opportunities, educate clients on products/access channels, and transition clients to a banker.

Pay and Benefits

Salary: USD 18.75 - 25 hourly

Key Requirements

  • •High School Diploma, GED, or equivalent business experience.
  • •3+ years demonstrating superior client relationship skills.
  • •3+ years experienced in cash handling.
  • •Working knowledge of PC with Windows-based applications and a calculator.
  • •Demonstrated ability to lead, motivate, and foster teamwork, with strong organizational skills managing multiple tasks.
Experience:3+ years
Education:High School
Skills:Client serviceProblem-solvingCoachingTeamworkOrganizational skillsTime management
Certifications:Notary License
Tech Stack:WindowsPCCalculator

Company Brief

KeyCorp
KeyCorp operates KeyBank, providing retail and commercial banking, lending, wealth management, and investment services to individuals, businesses, and institutions across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cleveland, United States
Founded: 1849
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn