Assistant Manager (Kuala Lumpur, Federal Territory of Kuala Lumpur, MY, 55188)

HSBC
Kuala Lumpur
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 1+ yearsEducation: certificationSkills: ["Leadership","Problem-solving","Root cause analysis","Team building","Analytical thinking"]

Lead securities service operations within HSBC Securities Services, overseeing corporate action processes across assigned markets. Manage daily workflow and service quality, resolve and escalate customer and process issues, and ensure compliance with audit and operational risk requirements. Drive capacity planning, knowledge retention through training and cross-training, and communicate procedural changes. Produce and interpret management information to meet service level agreements while coordinating business recovery and business continuity efforts.

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FursaFursa
HSBC
HSBC
2 days ago

Assistant Manager (Kuala Lumpur, Federal Territory of Kuala Lumpur, MY, 55188)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Lead securities service operations within HSBC Securities Services, overseeing corporate action processes across assigned markets. Manage daily workflow and service quality, resolve and escalate customer and process issues, and ensure compliance with audit and operational risk requirements. Drive capacity planning, knowledge retention through training and cross-training, and communicate procedural changes. Produce and interpret management information to meet service level agreements while coordinating business recovery and business continuity efforts.
Location: Kuala Lumpur
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Oversee corporate action processes and market specifications for assigned markets, allocate daily work, and handle escalations and process-related query resolution.
  • •Monitor service quality and performance to ensure high customer service standards, proactive issue resolution, and prevention of recurrence.
  • •Ensure daily operational efficiency by overseeing operational processes, workflow, systems performance, and productivity against quality targets.
  • •Support operational risk management, including audit checks, loss prevention through exception/error controls, and implementation of risk mitigating plans.
  • •Drive capacity planning and knowledge retention via continuous staff training and cross-training; communicate procedural changes and support business recovery and business continuity plans.

Key Requirements

  • •Post-graduate diploma or degree in any discipline.
  • •At least 12 months in a supervisory role with exposure to root cause analysis, problem solving, team building, and staff development.
  • •Experience in a securities processing environment, especially in Corporate Action, is an added advantage.
  • •Ability to speak and understand English fluently and write business letters and reports.
  • •Good analytical, statistical, and data-mining skills to study trends and make projections.
Experience:1+ yearsSecurities processingCorporate actions
Education:Certification / Diploma
Skills:LeadershipProblem-solvingRoot cause analysisTeam buildingAnalytical thinking
Languages:English

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn