Account Manager - CPG Care - Global Business Solutions

TikTok
Austin
Full timeFunction: Customer Success & Account ManagementSkills: ["Communication","Data-driven mindset","Resourcefulness","Problem-solving","Prioritization"]

Own and grow a portfolio of SMB clients for TikTok’s advertising products, serving as their primary point of contact and ensuring quarterly engagement. Analyze TAM and account performance to forecast opportunities, track KPIs, and recommend actions to optimize campaign results and reduce churn. Identify upsell and cross-sell opportunities, coordinate with cross-functional teams, and troubleshoot client issues with technical partners while managing expectations.

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FursaFursa
TikTok
TikTok
1 month ago

Account Manager - CPG Care - Global Business Solutions

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Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Own and grow a portfolio of SMB clients for TikTok’s advertising products, serving as their primary point of contact and ensuring quarterly engagement. Analyze TAM and account performance to forecast opportunities, track KPIs, and recommend actions to optimize campaign results and reduce churn. Identify upsell and cross-sell opportunities, coordinate with cross-functional teams, and troubleshoot client issues with technical partners while managing expectations.
Location: Austin
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Serve as the primary contact for a portfolio of SMB clients and ensure quarterly engagement.
  • •Build long-term client relationships by understanding goals, challenges, and key stakeholders.
  • •Analyze TAM and TikTok performance to develop strategies for retention, churn reduction, and increased platform dependency.
  • •Forecast and size opportunities, conduct data-driven analysis to identify risks, trends, and growth opportunities, and track KPIs.
  • •Identify and leverage upselling and cross-selling opportunities, collaborate across teams, and support client issues with technical teams.

Key Requirements

  • •Experience in a digital advertising or ecommerce sales position.
  • •Strong understanding of sales processes, including upselling, cross-selling, and negotiations.
  • •Familiarity with trends and brands within the advertising industry.
  • •Exceptional communication skills to clearly articulate complex solutions and drive client engagement.
  • •Data-driven mindset to analyze account performance, track KPIs, and develop actionable recommendations.
Experience:Digital advertisingEcommerceSMB advertising
Skills:CommunicationData-driven mindsetResourcefulnessProblem-solvingPrioritization
Tech Stack:TAM analysis

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn