Customer Service Delivery Advocate

Carvana
United States
Workplace: OnsiteFull timeUSD 22 - 24 hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Self-motivated","Customer-focused","Safety mindset","Attention to detail"]

Deliver vehicles to customers’ doors using Carvana’s custom car haulers while providing a great customer experience. You’ll load and unload vehicles, inspect haulers to ensure safe operation, and complete customer paperwork with detailed notes in the customer tracking system. The role emphasizes safe driving, a clean record, physical readiness for extended activity, and meeting state-specific requirements like notary and specialized licenses.

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FursaFursa
Carvana
Carvana
7 months ago

Customer Service Delivery Advocate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live
Reposted: similar role first listed 9 months ago

Job Summary

Deliver vehicles to customers’ doors using Carvana’s custom car haulers while providing a great customer experience. You’ll load and unload vehicles, inspect haulers to ensure safe operation, and complete customer paperwork with detailed notes in the customer tracking system. The role emphasizes safe driving, a clean record, physical readiness for extended activity, and meeting state-specific requirements like notary and specialized licenses.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Deliver vehicles to customers’ doors using custom car haulers.
  • •Load/unload vehicles and inspect the hauler regularly to ensure it remains safe to drive.
  • •Complete customer paperwork and document thorough notes in the customer tracking system.
  • •Drive safely and maintain a clean driving record per Carvana’s CMV Driver Qualification policy.
  • •Be available to work assigned shifts, including availability 7 days a week with rotating days off.

Pay and Benefits

Salary: USD 22 - 24 hourly
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid LeaveStudent LoanEquityOvertime

Key Requirements

  • •At least 2 years of customer-facing experience.
  • •Ability to physically load and unload vehicles and perform vehicle detailing in indoor/outdoor conditions.
  • •Must be able to read, write, speak, and understand English.
  • •Complete customer paperwork and enter thorough notes in the customer tracking system.
  • •Consistently drive safely and maintain a clean driving record in line with Carvana’s CMV Driver Qualification policy.
Experience:2+ years
Skills:Self-motivatedCustomer-focusedSafety mindsetAttention to detail
Licenses:NotaryChauffeur's licenseVehicle Verifier licenseValid driver's license
Certifications:DOT Medical Card
Languages:English
Tech Stack:Customer tracking system

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn