Customer Success Manager - Freelance, Remote

Magic
Philippines
Workplace: RemoteFull timeUSD 7 - 7 hourlyFunction: Customer Success & Account ManagementSkills: ["Proactive communication","Organization","Relationship-building","Independent client leadership","Growth mindset"]

Own day-to-day relationships for a portfolio of 40–50 enterprise and mid-market accounts, driving proactive check-ins, product usage monitoring, and adoption. Manage renewal timelines and account health tracking, independently run recurring client syncs and calls, and document follow-ups. Identify upsell and expansion opportunities, partner with leadership on growth strategies, and maintain clear spreadsheets and status updates to leadership.

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Magic
Magic
1 day ago

Customer Success Manager - Freelance, Remote

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Last checked: 4 hours agoStatus: Live

Job Summary

Own day-to-day relationships for a portfolio of 40–50 enterprise and mid-market accounts, driving proactive check-ins, product usage monitoring, and adoption. Manage renewal timelines and account health tracking, independently run recurring client syncs and calls, and document follow-ups. Identify upsell and expansion opportunities, partner with leadership on growth strategies, and maintain clear spreadsheets and status updates to leadership.
Location: Philippines
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own day-to-day relationships across a portfolio of 40–50 enterprise and mid-market accounts, including regular client check-ins and proactive monitoring of usage and adoption.
  • •Track renewal timelines and manage renewals while flagging at-risk accounts based on usage trends.
  • •Set up and independently run recurring client syncs and check-in calls, preparing talking points and documenting meeting notes and next steps.
  • •Identify upsell and expansion opportunities within existing client accounts and partner with leadership on account growth strategies.
  • •Create and maintain spreadsheets covering account status, usage, renewals, and outreach cadence, and provide regular status updates on portfolio health and key risks or wins.

Pay and Benefits

Salary: USD 7 hourly

Key Requirements

  • •Strong English communication skills (spoken and written) for direct enterprise client interaction.
  • •Background in SaaS/software companies with the ability to understand the platform and customer use cases.
  • •Prior Customer Success experience (relationship management, renewals, adoption, growth), not Customer Support (ticket resolution).
  • •Proficiency with spreadsheets (Google Sheets/Excel) to track accounts, usage, and renewals.
  • •Ability to manage enterprise relationships independently across 40–50 accounts.
Experience:SaaS
Skills:Proactive communicationOrganizationRelationship-buildingIndependent client leadershipGrowth mindset
Languages:English
Tech Stack:HubSpotGoogle SheetsExcelGoogle WorkspaceSlackMicrosoft Teams

Company Brief

Magic
Provides on‑demand dedicated virtual executive assistants and concierge services for businesses and executives, matching clients with trained remote assistants and AI-enabled support to handle administrative, sales, and personal tasks.
Industry: Professional Services
Company Size: Large (251 to 1,000 employees)
Revenue: USD 50M to 100M
Growth: Growth Stage Startup
Funding: Series A
Headquarters: San Francisco, United States
Founded: 2015
Glassdoor
Glassdoor: 3.3
WebsiteLinkedInGlassdoor