Technical Support Engineer

Sony Global
Hong Kong
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: associatesSkills: ["Analytical","Problem-solving","Communication","Self-motivated","Customer-oriented"]

Provide technical support for TV Display, Home AV, and Digital Imaging products, working with after-sales repair service providers and service KPIs. Support B2B projects with technical solutions/rework and drive product quality improvements through service and quality data analysis. Conduct technical training for service partners and frontline staff, and liaise with local authorities and manufacturers on product compliance matters.

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FursaFursa
Sony Global
Sony Global
1 month ago

Technical Support Engineer

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 29 days agoStatus: Live

Job Summary

Provide technical support for TV Display, Home AV, and Digital Imaging products, working with after-sales repair service providers and service KPIs. Support B2B projects with technical solutions/rework and drive product quality improvements through service and quality data analysis. Conduct technical training for service partners and frontline staff, and liaise with local authorities and manufacturers on product compliance matters.
Location: Hong Kong
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Manage after-sales repair service providers and service KPIs.
  • •Provide technical support for TV Display, Home AV, and Digital Imaging products.
  • •Support B2B projects with technical solutions/rework and product quality improvement.
  • •Analyze service and quality data using Excel, Access, and Power BI.
  • •Conduct technical training for service partners and frontline staff, and liaise on product compliance matters with EMSD, OFCA, and manufacturers.

Key Requirements

  • •Degree / Higher Diploma in Electronic, Electrical, Computer Engineering, or related disciplines.
  • •Experience in technical support, service engineering, quality analysis, or after-sales service.
  • •Knowledge of electronics, troubleshooting, and quality management.
  • •Good knowledge of Excel, Access, and Power BI.
  • •Fluent in Cantonese and English (Mandarin is an advantage).
Experience:After-sales serviceQuality analysisTechnical support
Education:Associate's in Electronic, Electrical, Computer Engineering
Skills:AnalyticalProblem-solvingCommunicationSelf-motivatedCustomer-oriented
Languages:CantoneseEnglishMandarin
Tech Stack:ExcelAccessPower BIElectronicsTroubleshooting

Company Brief

Sony Global
Multinational conglomerate designing, manufacturing, and distributing consumer electronics, entertainment content, gaming hardware and software, music, and film services. Operates across electronics, gaming, entertainment, and financial services with a global consumer and enterprise footprint.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tokyo, Japan
Founded: 1946
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