Sony Global

2 weeks ago

Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Provide technical support for TV Display, Home AV, and Digital Imaging products, working with after-sales repair service providers and service KPIs. Support B2B projects with technical solutions/rework and drive product quality improvements through service and quality data analysis. Conduct technical training for service partners and frontline staff, and liaise with local authorities and manufacturers on product compliance matters.

Location: Hong Kong

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Manage after-sales repair service providers and service KPIs.
•Provide technical support for TV Display, Home AV, and Digital Imaging products.
•Support B2B projects with technical solutions/rework and product quality improvement.
•Analyze service and quality data using Excel, Access, and Power BI.
•Conduct technical training for service partners and frontline staff, and liaise on product compliance matters with EMSD, OFCA, and manufacturers.

Key Requirements

•Degree / Higher Diploma in Electronic, Electrical, Computer Engineering, or related disciplines.
•Experience in technical support, service engineering, quality analysis, or after-sales service.
•Knowledge of electronics, troubleshooting, and quality management.
•Good knowledge of Excel, Access, and Power BI.
•Fluent in Cantonese and English (Mandarin is an advantage).

Experience:After-sales serviceQuality analysisTechnical support

Education:Associate's in Electronic, Electrical, Computer Engineering

Skills:AnalyticalProblem-solvingCommunicationSelf-motivatedCustomer-oriented

Languages:CantoneseEnglishMandarin

Tech Stack:ExcelAccessPower BIElectronicsTroubleshooting

Company Brief

Sony Global

Multinational conglomerate designing, manufacturing, and distributing consumer electronics, entertainment content, gaming hardware and software, music, and film services. Operates across electronics, gaming, entertainment, and financial services with a global consumer and enterprise footprint.

Industry: Conglomerates & Holding Companies

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Tokyo, Japan

Founded: 1946

Glassdoor: 3.8

Website LinkedIn

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Sony Global

2 weeks ago

Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: Hong Kong

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Manage after-sales repair service providers and service KPIs.
•Provide technical support for TV Display, Home AV, and Digital Imaging products.
•Support B2B projects with technical solutions/rework and product quality improvement.
•Analyze service and quality data using Excel, Access, and Power BI.
•Conduct technical training for service partners and frontline staff, and liaise on product compliance matters with EMSD, OFCA, and manufacturers.

Key Requirements

•Degree / Higher Diploma in Electronic, Electrical, Computer Engineering, or related disciplines.
•Experience in technical support, service engineering, quality analysis, or after-sales service.
•Knowledge of electronics, troubleshooting, and quality management.
•Good knowledge of Excel, Access, and Power BI.
•Fluent in Cantonese and English (Mandarin is an advantage).

Experience:After-sales serviceQuality analysisTechnical support

Education:Associate's in Electronic, Electrical, Computer Engineering

Skills:AnalyticalProblem-solvingCommunicationSelf-motivatedCustomer-oriented

Languages:CantoneseEnglishMandarin

Tech Stack:ExcelAccessPower BIElectronicsTroubleshooting

Company Brief

Sony Global

Industry: Conglomerates & Holding Companies

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Tokyo, Japan

Founded: 1946

Glassdoor: 3.8

Website LinkedIn