Intercom

2 months ago

Relationship Manager, Scale

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Lead revenue growth and retention for Intercom’s Scale customers by building deep executive-level relationships, uncovering business pains, and delivering platform-based solutions. Develop strategic territory plans, forecast pipelines, and collaborate across Marketing, Product, and Customer Success to drive product improvements and scalable customer success.

Location: Dublin

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Build relationships with Intercom’s scaled business customers ensuring revenue growth and customer retention.
•Work with current customers to understand their business pains, and provide solutions based on our platform to alleviate them.
•Develop strategic territory plans outlining opportunities for upsell, cross-sell, expansion to new business units, and achievement of business goals.
•Develop advanced knowledge of your customers' businesses and goals while accurately forecasting sales pipeline.
•Collaborate with Marketing, Product, and Customer Success by providing customer feedback to drive product innovation; Track and report all key metrics related to customer growth, retention and Intercom product usage growth.

Pay and Benefits

Perks:Health InsuranceDentalPensionEquityCycle-to-workPaid Leave

Key Requirements

•2+ years selling SaaS products, ideally 1+ years in closing role.
•Ability to manage a large book of business; 190 accounts (retention, renewals, & account growth).
•Strong sales instincts and track record hitting and exceeding quota.
•Exceptional written and verbal communicator.
•Ability to build and maintain deep client relationships across levels in complex organisations.

Experience:2+ yearsSaaSSalesEnterprise

Skills:CommunicationRelationship-buildingLeadershipProblem-solvingStrategic thinking

Languages:En

Company Brief

Intercom

Provides a customer messaging platform combining chat, bots, and product tours to help businesses convert, engage, and support customers across their lifecycle. Integrates with CRM and workflow tools for personalized in-app and email communication.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2011

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Intercom

2 months ago

Relationship Manager, Scale

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: Dublin

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Build relationships with Intercom’s scaled business customers ensuring revenue growth and customer retention.
•Work with current customers to understand their business pains, and provide solutions based on our platform to alleviate them.
•Develop strategic territory plans outlining opportunities for upsell, cross-sell, expansion to new business units, and achievement of business goals.
•Develop advanced knowledge of your customers' businesses and goals while accurately forecasting sales pipeline.
•Collaborate with Marketing, Product, and Customer Success by providing customer feedback to drive product innovation; Track and report all key metrics related to customer growth, retention and Intercom product usage growth.

Pay and Benefits

Perks:Health InsuranceDentalPensionEquityCycle-to-workPaid Leave

Key Requirements

•2+ years selling SaaS products, ideally 1+ years in closing role.
•Ability to manage a large book of business; 190 accounts (retention, renewals, & account growth).
•Strong sales instincts and track record hitting and exceeding quota.
•Exceptional written and verbal communicator.
•Ability to build and maintain deep client relationships across levels in complex organisations.

Experience:2+ yearsSaaSSalesEnterprise

Skills:CommunicationRelationship-buildingLeadershipProblem-solvingStrategic thinking

Languages:En

Company Brief

Intercom

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2011

Website LinkedIn