Service Advisor - Lone Star Chevrolet

Sonic Automotive
Houston
Workplace: OnsiteFull timeUSD 60,000 - 140,000 annuallyFunction: Customer Support (Service Desk)Experience: 1+ yearsSkills: ["Communication","Customer service","Multitasking","Organizational skills","Time-management"]

Serve as the key point of contact in the service department, welcoming customers, listening to concerns, and documenting vehicle issues. Diagnose, recommend repairs, communicate estimated costs, and coordinate with technicians to deliver timely service. Maintain detailed service records, provide repair timelines and invoice breakdowns, process payments, and follow up to resolve issues. Stay current on automotive technologies and maintenance recommendations.

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FursaFursa
Sonic Automotive
Sonic Automotive
2 days ago

Service Advisor - Lone Star Chevrolet

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Serve as the key point of contact in the service department, welcoming customers, listening to concerns, and documenting vehicle issues. Diagnose, recommend repairs, communicate estimated costs, and coordinate with technicians to deliver timely service. Maintain detailed service records, provide repair timelines and invoice breakdowns, process payments, and follow up to resolve issues. Stay current on automotive technologies and maintenance recommendations.
Location: Houston
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Greet customers professionally and listen to their concerns, accurately documenting vehicle issues.
  • •Provide detailed explanations of recommended services and repairs, including estimated costs and obtaining customer approval.
  • •Schedule appointments and manage service bay availability while coordinating with technicians for timely completion.
  • •Update customers throughout the service process with repair timelines and communicate any delays.
  • •Create and maintain service records, prepare and explain invoices, process payments, and follow up to ensure satisfaction and resolve complaints.

Pay and Benefits

Salary: USD 60,000 - 140,000 annually
Perks:Health InsuranceDentalVision401kPaid LeaveGym Membership

Key Requirements

  • •1+ years of experience as a Service Advisor in an automotive dealership.
  • •Strong communication and customer service skills with the ability to multitask in a fast-paced environment.
  • •Knowledge of automotive systems with basic technical understanding.
  • •Familiarity with service department operations and procedures.
  • •Valid driver's license and ability to pass pre-employment testing (background checks, MVR, and drug test).
Experience:1+ yearsAutomotive dealership
Skills:CommunicationCustomer serviceMultitaskingOrganizational skillsTime-management
Licenses:Valid driver's license
Languages:English
Tech Stack:CDK

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Sonic Automotive
Operates as an automotive retailer owning and operating new and used vehicle dealerships, providing vehicle service, repair, parts, and financing solutions across the United States.
Industry: Retail (Offline)
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1997
WebsiteLinkedIn