Senior Customer Engineer, Majors - Southwest

Cloudflare
Las Vegas, Los Angeles, Phoenix, San Diego
Workplace: OnsiteFull timeUSD 234,000 - 292,000 annuallyFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Communication","Stakeholder management","Presentation","Consultative advisory","Risk mitigation"]

Own the technical go-to-market for enterprise customers, guiding pre-sales validation through onboarding, deployment architecture, and full lifecycle expansion. Serve as a trusted quota-carrying technologist who designs migrations and onboarding blueprints for DNS, CDN, Zero Trust, WAF guidance, and more. Lead technical evaluations and QBRs, monitor customer health telemetry for time-to-value, and use AI automation (LLMs/agents) to reduce administrative toil while driving measurable business outcomes.

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FursaFursa
Cloudflare
Cloudflare
1 day ago

Senior Customer Engineer, Majors - Southwest

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Own the technical go-to-market for enterprise customers, guiding pre-sales validation through onboarding, deployment architecture, and full lifecycle expansion. Serve as a trusted quota-carrying technologist who designs migrations and onboarding blueprints for DNS, CDN, Zero Trust, WAF guidance, and more. Lead technical evaluations and QBRs, monitor customer health telemetry for time-to-value, and use AI automation (LLMs/agents) to reduce administrative toil while driving measurable business outcomes.
Location: Las Vegas, Los Angeles, Phoenix, San Diego
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Partner with Account Executives to lead technical deep-dive discovery, capture requirements, and scope fit-for-purpose Cloudflare architectures and tailored solutions.
  • •Define technical evaluation plans for Proof of Concepts (PoCs) and Technical Validations, and deliver tailored presentations, architectural diagrams, and demos.
  • •Provide oversight for technical onboarding and implementation, act as the primary executive/engineering contact, and guide configuration best practices for migrations and rollouts.
  • •Carry a variable quota and drive commercial accountability through platform adoption, retention, and identifying cross-sell/up-sell opportunities; lead technical QBRs.
  • •Use AI agents and LLMs to automate routine tasks (e.g., RFP/security questionnaire responses, sandbox provisioning, telemetry monitoring) so focus stays on strategic customer advisory.
Travel: High travel

Pay and Benefits

Salary: USD 234,000 - 292,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionPaid Leave401kEquityFlexible SpendingEmployee Assistance

Key Requirements

  • •Experience in a customer-facing technical role (e.g., Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, Technical Account Management, or Forward Deployed Engineering).
  • •Ability to white-board, design, and clearly articulate complex enterprise network and security architectures.
  • •Excellent consultative/advisory skills to translate deeply technical concepts into business outcomes for both engineers and C-level executives.
  • •Commercial mindset with experience operating in a quota- or revenue-aligned environment within enterprise sales cycles.
  • •Technical breadth across areas such as Internet fundamentals, security (WAF/Zero Trust/SASE), performance (caching/HTTP/2/TLS 1.3), and/or AI proficiency (prompting/LLM workflow automation).
Experience:SaaSEnterprise salesCustomer-facing technical roles
Education:Bachelor's in Computer Science, Engineering, or a related field
Skills:CommunicationStakeholder managementPresentationConsultative advisoryRisk mitigation
Tech Stack:DNSCDNZero TrustNetwork SecurityWorkersProof of Concepts (PoCs)WAFBot ManagementFirewallsRate Limiting(M)TLSSASEOSI ModelBGPGRETCP/UDPHTTP(S)SSL/TLSTLS 1.3HTTP/2

Company Brief

Cloudflare
Provides a global network and cloud platform that delivers security, performance, and reliability services for web applications, APIs, and Internet properties, including CDN, DDoS protection, DNS, and zero-trust security solutions.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2009
WebsiteLinkedIn