Healthcare

Sutherland
Hyderabad
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Empathy","Problem-solving","Critical thinking","Multitasking"]

Provide empathetic, high-quality healthcare customer support as a key point of contact for patients and healthcare partners. Handle inquiries across phone, email, and chat, troubleshoot issues, and guide customers to resolution. Accurately document interactions for healthcare compliance, escalate complex cases, and share product/service information. Continuously improve customer experience through follow-ups, feedback, and collaboration with internal teams in a fast-paced environment.

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FursaFursa
Sutherland
Sutherland
2 days ago

Healthcare

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Provide empathetic, high-quality healthcare customer support as a key point of contact for patients and healthcare partners. Handle inquiries across phone, email, and chat, troubleshoot issues, and guide customers to resolution. Accurately document interactions for healthcare compliance, escalate complex cases, and share product/service information. Continuously improve customer experience through follow-ups, feedback, and collaboration with internal teams in a fast-paced environment.
Location: Hyderabad
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Respond to customer inquiries via phone, email, and chat with empathy and professionalism.
  • •Troubleshoot technical issues and guide customers through problem resolution.
  • •Document customer interactions accurately and maintain detailed records in line with healthcare regulations.
  • •Identify and escalate complex issues to appropriate departments while keeping customers informed.
  • •Provide product and service information, follow up for satisfaction, and gather feedback for continuous improvement.

Key Requirements

  • •Excellent verbal and written communication skills in English.
  • •Strong empathy and ability to connect with customers during challenging situations.
  • •Proven problem-solving skills and the ability to think critically.
  • •Proficiency with customer relationship management (CRM) software and Microsoft Office applications.
  • •Reliable attendance and ability to multitask, prioritize, and stay attentive to detail in a fast-paced environment.
Experience:Healthcare
Skills:CommunicationEmpathyProblem-solvingCritical thinkingMultitasking
Languages:English
Tech Stack:CRMMicrosoft Office

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor