Mastercard

1 week ago

Manager, Customer Success

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Lead Mastercard’s regional Services Customer Success team to drive customer outcomes and maximize value from network products. Partner with cross-functional teams across Network Services, Account Management, Sales, Product, and Technical Account Managers to improve customer health, identify optimization opportunities, and increase renewals, adoption, and qualified leads. Own customer engagement, business growth, and technical/program readiness, including customer-facing playbooks, training, and feedback loops that improve products and processes.

Location: Sofia

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Serve as a Regional Customer Success Manager for Services, supporting the development and delivery of regional strategic priorities.
•Drive customer engagement by cultivating customer partnerships and managing customer health and value realization during network product launch and post-sale.
•Grow the business by leveraging Services offerings, identifying opportunities for additional Mastercard products, and evaluating business cases with solid data.
•Build technical and program readiness through training materials, thought leadership, and scalable customer-facing playbooks.
•Gather and report customer feedback on product gaps and pain points to refine value propositions and improve products and processes.

Key Requirements

•Fluency in Bulgarian and English.
•Knowledge of payments technology and/or cybersecurity (threat intelligence or risk management).
•Experience using tools and technology to deliver data analytics and business intelligence on cyber threats, fraud, risk, and vulnerability.
•Ability to analyze customer metrics and use data to drive customer success initiatives that support mutual profitability and growth.
•Proven ability to translate complex technical capabilities into clear, customer-centric solutions and identify next opportunities to strengthen the partnership.

Experience:PaymentsFinancial servicesCybersecurityB2B

Skills:Customer-centricityStrategic decision-makingStakeholder managementData-driven analysisCreative problem-solving

Languages:BulgarianEnglish

Company Brief

Mastercard

Mastercard is a global payments and technology company that processes transactions, provides fraud prevention and data services, and builds payment infrastructure for consumers, businesses, merchants and governments across 200+ countries.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Purchase, New York, United States

Founded: 1966

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Mastercard

1 week ago

Manager, Customer Success

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: Sofia

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Serve as a Regional Customer Success Manager for Services, supporting the development and delivery of regional strategic priorities.
•Drive customer engagement by cultivating customer partnerships and managing customer health and value realization during network product launch and post-sale.
•Grow the business by leveraging Services offerings, identifying opportunities for additional Mastercard products, and evaluating business cases with solid data.
•Build technical and program readiness through training materials, thought leadership, and scalable customer-facing playbooks.
•Gather and report customer feedback on product gaps and pain points to refine value propositions and improve products and processes.

Key Requirements

•Fluency in Bulgarian and English.
•Knowledge of payments technology and/or cybersecurity (threat intelligence or risk management).
•Experience using tools and technology to deliver data analytics and business intelligence on cyber threats, fraud, risk, and vulnerability.
•Ability to analyze customer metrics and use data to drive customer success initiatives that support mutual profitability and growth.
•Proven ability to translate complex technical capabilities into clear, customer-centric solutions and identify next opportunities to strengthen the partnership.

Experience:PaymentsFinancial servicesCybersecurityB2B

Skills:Customer-centricityStrategic decision-makingStakeholder managementData-driven analysisCreative problem-solving

Languages:BulgarianEnglish

Company Brief

Mastercard

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Purchase, New York, United States

Founded: 1966

Glassdoor: 4.1

Website LinkedIn Glassdoor