Fraud Management Team Lead II

Lead and support a team of analysts and support specialists handling day-to-day Enterprise Fraud Management (EFM) operations. Drive compliance with service levels, regulations, and internal procedures by managing workflow, monitoring call recordings for proper caller authentication, training/mentoring new hires, and handling escalated complex fraud and compliance issues. Recommend process improvements, provide daily and monthly reporting on volumes and trends, and help remediate process deficiencies to reduce operational and reputational risk.