Website Onboarding Specialist

Cloudbeds
Anywhere
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 1+ yearsSkills: ["Communication","Empathy","Problem-solving","Emotional intelligence","Organization"]

Own the onboarding experience for hospitality customers by conceptualizing and delivering high-quality websites using Cloudbeds’ in-house website builder. Manage multiple website onboarding projects and delivery timelines, maintain service delivery records, and communicate directly with customers via video calls, email, and voice. Investigate website errors, recommend improvements, handle escalations, and coordinate with internal teams to publish sites efficiently while meeting quality standards.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Cloudbeds
Cloudbeds
1 day ago

Website Onboarding Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Own the onboarding experience for hospitality customers by conceptualizing and delivering high-quality websites using Cloudbeds’ in-house website builder. Manage multiple website onboarding projects and delivery timelines, maintain service delivery records, and communicate directly with customers via video calls, email, and voice. Investigate website errors, recommend improvements, handle escalations, and coordinate with internal teams to publish sites efficiently while meeting quality standards.
Location: Anywhere
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Create professional hospitality websites using Cloudbeds’ in-house website builder with a consultative approach.
  • •Manage website onboarding projects and service delivery timelines for multiple accounts.
  • •Maintain website service delivery task management records and systems and keep them up to date.
  • •Communicate with customer profiles via video calls, emails, and voice calls; assist with website scoping and questions.
  • •Investigate website errors, recommend improvements, manage internal escalations, and coordinate with internal teams to resolve concerns and provide onboarding updates.

Pay and Benefits

Perks:Remote WorkPaid LeaveParental LeaveHome OfficeLearning Budget

Key Requirements

  • •1+ years of website design and development experience preferred.
  • •1+ HTML and CSS experience preferred.
  • •Experience with Adobe Photoshop and Canva preferred.
  • •Experience with a CMS such as WordPress, Drupal, or Duda preferred.
  • •Fluent English; fluency in both English and Spanish; background in customer service or professional services onboarding.
Experience:1+ yearsHospitalityTravel industryCustomer service
Skills:CommunicationEmpathyProblem-solvingEmotional intelligenceOrganization
Languages:EnglishSpanish
Tech Stack:HTMLCSSAdobe PhotoshopCanvaWordPressDrupalDuda

Company Brief

Cloudbeds
Provides a cloud-based hospitality management platform including property management, booking engine, channel management, and revenue management tools to hotels, hostels, and vacation rentals worldwide.
Industry: Hospitality
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Series C
Headquarters: San Diego, United States
Founded: 2012
Glassdoor
Glassdoor: 4.0
WebsiteLinkedIn