Service Advisor - Buena Park Honda

Sonic Automotive
United States
Workplace: OnsiteFull timeUSD 65,000 - 120,000 annuallyFunction: Customer Support (Service Desk)Skills: ["Customer service","Communication","Multitasking","Organizational skills","Time management"]

Serve as a key member of the service team by welcoming customers, documenting vehicle concerns, and accurately diagnosing needs through coordination with skilled technicians. You’ll explain recommended repairs, communicate costs and timelines, schedule appointments, and keep detailed service records. Throughout the service process you’ll update customers, prepare and explain invoices, process payments, and resolve any issues to ensure satisfaction while staying current on automotive technologies.

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FursaFursa
Sonic Automotive
Sonic Automotive
13 hours ago

Service Advisor - Buena Park Honda

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Serve as a key member of the service team by welcoming customers, documenting vehicle concerns, and accurately diagnosing needs through coordination with skilled technicians. You’ll explain recommended repairs, communicate costs and timelines, schedule appointments, and keep detailed service records. Throughout the service process you’ll update customers, prepare and explain invoices, process payments, and resolve any issues to ensure satisfaction while staying current on automotive technologies.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Greet customers, listen to concerns, and accurately document vehicle issues.
  • •Coordinate with service technicians to ensure timely completion of repairs.
  • •Provide detailed explanations of recommended services and repairs, communicate estimated costs, and obtain customer approval.
  • •Schedule appointments, manage service bay availability, and update customers with status changes, repair timelines, and delays.
  • •Create and maintain service records, prepare and explain invoices, process payments, and follow up to resolve complaints.

Pay and Benefits

Salary: USD 65,000 - 120,000 annually
Perks:Health InsuranceDentalVisionHsa401kPaid Leave

Key Requirements

  • •All applicants must be authorized to work in the USA.
  • •At least 2+ years of experience as a Service Advisor in a high-volume dealership setting.
  • •Experience using and working with CDK.
  • •Knowledge of automotive systems and basic technical understanding.
  • •Valid Driver's License and good driving record.
Experience:Automotive
Skills:Customer serviceCommunicationMultitaskingOrganizational skillsTime management
Licenses:Valid Driver's License
Languages:English
Tech Stack:CDK

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Sonic Automotive
Operates as an automotive retailer owning and operating new and used vehicle dealerships, providing vehicle service, repair, parts, and financing solutions across the United States.
Industry: Retail (Offline)
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1997
WebsiteLinkedIn